Kept apprised of emerging trends and provided informative customer service to assist in product selection. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Coached team members on security risks and loss prevention to aid in mitigating store theft. Interfaced with customers to resolve problems quickly. Managed order process for new and existing customers. Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Evaluated scenes for security concerns and warned personnel to keep safe distances from blasting areas. Lifted and loaded materials of up to 90 pounds used for demolition. Shoveled and poured abrasives such as sand and grit, covering charges and improving detonation. Assessed and inspected Trucks, Humvees and equipment to keep properly maintained and in service.Collaborated with others to discuss new Technical EOD opportunities. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Handled all delegated tasks, including next years demo range usage of explosives. Recognized by management for providing exceptional customer service. Provided excellent service and attention to customers when face-to-face or through phone conversations. Improved customer satisfaction by finding creative solutions to problems.Improved operations by working with team members and customers to find workable solutions. Demonstrated self-reliance by meeting and exceeding workflow needs.
Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse. Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions. Picked products from designated locations using various tools and transferred to appropriate areas for further processing. Labeled products upon truck unloading for excellent organization. Pulled orders from shelves and replenished stock to keep merchandise readily available for purchase. Ensure accuracy and completeness of all orders. Pulled products off shelves and followed instructions to box up orders according to customer specifications. Unloaded merchandise, which included radiators and parts from delivery trucks quickly and efficiently. Prepared shipment labels. Packed radiators and parts from shelves based on customer orders. Used RF scanner to pick items from bins and complete orders. Stacked, organized and palletized packages for efficient storage and movement. Communicated with customers to discuss packing needs and any special items or circumstances. Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Kept team responsive to emergency situations through on call and daily drills. Constructed and used field communication equipment to receive orders and transmit information about disposals. Evaluated scenes for security concerns and warned personnel to keep safe distances from blasting areas. Managed unit training schedule and kept current records of training courses. Determined optimal plans for effective removal or destruction of ordnances after assessing nature of devices and explosives present. Safely operated Truck and equipment to set up and prepare area for blasting. Supervised 30 blasting contractors and personnel in day-to-day operations, including training and live incidents. Assessed and inspected the condition of equipment to keep properly maintained and in service. Collaborated with others to discuss new training methods and opportunities.
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