LiveCareer-Resume

sales associate resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

In 1989, joined the US Navy after graduating from high school. Five years active duty and three years in the reserves. Upon being honorably discharged, I worked as an appliance installer at Plaza TV and Appliance. I have been doing appliances since 1995.

Accomplishments
  • Exceeded yearly quota every year.
  • Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
  • Brought in many new customers.
Skills
  • Consumer Trends
  • In-Store Support
  • Upselling Techniques
  • Customer Service
  • Vendor Relationships
  • Selling Techniques
  • Product Recommendations
  • Complex Problem-Solving
  • Product Signage and Labeling
  • Order Processing
  • Sales Expertise
  • Sales Goal Attainment
  • Product Availability
  • Appliance Sales
Work History
Sales Associate, 02/2016 to Current
Tempur Sealy International, IncAlbuquerque, NM,
    • Greeted customers and helped with product questions, selections and purchases.
    • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
    • Worked closely with shift manager to solve problems and handle customer concerns.
    • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
    • Answered questions about store policies and addressed customer concerns.
    • Used consultative sales approach to understand customer needs and recommend relevant offerings.
    • Maintained clean sales floor and straightened and faced merchandise.
    • Used POS system to process sales, returns, online orders and gift card activations.
    • Supported loss prevention goals by monitoring shopper behavior.
    • Logged reports, expenses, receipts and sales documents into digital database.
Sales Associate, 01/2011 to 02/2016
Tempur Sealy International, IncConyers, GA,
    • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
    • Provided positive first impressions to welcome existing, new and potential customers.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Answered customer questions regarding sizing, accessories and proper care for merchandise.
    • Engaged with customers to effectively build rapport and lasting relationships.
    • Solved customer challenges by offering relevant products and services.
    • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
    • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
    • Trained and developed new sales team associates in products, selling techniques and company procedures.
    • Completed orders and organized product deliveries to meet customer timetables.
    • Applied security and loss prevention training toward recognizing risks and reducing store theft.
Sales Associate, 08/2009 to 03/2011
Tempur Sealy International, IncAlbany, NY,
    • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
    • Provided positive first impressions to welcome existing, new and potential customers.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Answered customer questions regarding sizing, accessories and proper care for merchandise.
    • Engaged with customers to effectively build rapport and lasting relationships.
    • Solved customer challenges by offering relevant products and services.
    • Maintained customer satisfaction with quick and professional handling of product returns.
    • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
    • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
    • Trained and developed new sales team associates in products, selling techniques and company procedures.
    • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
    • Applied security and loss prevention training toward recognizing risks and reducing store theft.
Sales Associate/Appliance Installer, 06/1997 to 08/2009
Warners StellianCity, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Delivered and Installed appliances.
Education
High School Diploma: , Expected in 06/1989
Memorial High School - Ely, MN
GPA:

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Resume Overview

School Attended

  • Memorial High School

Job Titles Held:

  • Sales Associate
  • Sales Associate
  • Sales Associate
  • Sales Associate/Appliance Installer

Degrees

  • High School Diploma

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