Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales life cycles, overseeing efforts of teams across high-traffic retail environments.
Spirited Personal Fitness Trainer with weight management expertise and ability to motivate others toward accomplishing weight loss goals. Designs classes to match skill and learning levels of all participants. Skilled in personal program development and individual life and body assessments.
Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.
Stocking and replenishing
Dining area cleanliness
Product and service sales
Exceptional customer service
Adapt to diverse groups
Point of sale knowledge
Store opening and closing
Consistently meets sales goals
Skilled problem solver
Active listening skills
Attending multiple customers
Able to bend, squat and reach
Reporting and documentation
Handling difficult customers
Sales Associate Lowe's – Rancho Cordova, United States
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Tracked stock using company inventory management software.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained organized, presentable merchandise to drive continuous sales.
Maintained records related to sales, returns and inventory availability.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Educated customers on promotions to enhance sales.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Processed product returns and assisted customers with other selections.
Prepared merchandise for sales floor by pricing or tagging.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Personal Trainer24h Fitness – Rancho Cordova, United States
Designed specific workout systems for individual clients based on performance ability.
Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.
Curbed learning time by effectively developing customer rapport and training clients.
Taught clients how to properly operate exercise equipment.
Designed and executed individual and small group exercise fitness programs and regimens.
Created inspirational physical training initiatives to foster healthy lifestyle decisions.
Built customer loyalty by executing effective completion of training initiatives.
Organized files and created new system for personal fitness plans, records and contracts.
Educated customers on preventative care, nutrition, fitness, stress management and ergonomics.
Provided clients with safe and reasonable exercises to perform at home or at gym.
Educated club members about relationship between nutrition and fitness.
Served as point of reference for fitness expertise within club.
Initiated two key partnerships which resulted in 54% revenue growth.
Greeted arriving members professionally by first name.
Filed records for timely retrieval.
Coordinated assessments for client company's personnel.
Immediately reported any damaged or broken equipment.
Reviewed weekly sales Numbers and club statistics to identify areas for improvement.
Assisted various business groups with document organization and dissemination during acquisitions.
Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
Home CaregiverIHS – Rancho Cordova, United States
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Worked to improve and enhance patient lives through effective and compassionate care.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Maintained clean, safe and well-organized patient environment.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to boss.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Developed rapport to create safe and trusting environment for care.
Front Desk Receptionist24h Fitness – Rancho Cordova, United States
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Confirmed relevant guest information and payment methods to prevent fraud.
Welcomed patrons and immediately offered assistance by asking open-ended questions.
Maintained financial accuracy by collecting deposits, fees and payments.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Planned coverage needs and organized services to support incoming special events.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Promoted local entertainment and sporting events and offered details to assist patrons.
Protected guest valuables with main safe or in individual boxes to maximize security.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
GED: Expected in 07/2022 American River College - Sacramento