Took courses while working at Creighton. They were free if I kept a B average.
Use of computer since 1984. Proficient in Office 10, Microsoft Word, Excel, dictate, proficient at multi-tasking. Work well under stress. Have worked under many professions during my career.
Attorney---Emmet Tinley Law Firm. Firm of 15 attorneys. Dictated for all and answered phone calls and delivered messages.
President of First Star Bank- - - Mr. Hughes, President. Worked for him. Answered all phone calls, dictated all documents, letters, all correspondence regarding his work and the Board members of the bank.
First National Bank Call Center - Redesigned the call center in Omaha, NE and trained the employees how to answer the phones and correct etiquite on the phone or took over their phone calls.
I worked at US Bank Call Center in Fargo, ND answering calls sometimes 15 hours a day if we had a blizzard. I really loved this job. They were incoming calls. I worked this job until I moved back to Council Bluffs, IA in 1997. I was promoted to Supervisor and had to tape 300 employees and give feed back to the employees within the month and grade them on how they handled their job.
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