Sales professional adept at tracking and following up on hot leads, managing accounts and building
long-term relationships with customers. Customer service and sales professional successful at improving
customer satisfaction and growing revenue. Organized, motivated and hardworking with proficiency.
Friendly and enthusiastic who consistently meets customer service satisfaction goals.
Accountable demonstrating a high level of ownership and initiative. Quick and effective at decision
making and maintaining excellent customer service throughout the sales process. Attentive Customer
Service Representative with five years achieving customer service satisfaction and customer retention
goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Sales Associate June 2011 to August 2013Hollister Co － Hurst, TX
Worked night and weekend shifts during holiday season, securing shipment in of orders in time period.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions about product availability and shipment times.
Recommended new product to customers, resulting in a percentage in add-on business.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Server September 2014 to January 2016Chili's Grill & Bar － Roanoke, TX
Answered telephone calls and responded to inquiries.
Assisted in maintaining preparation and service areas in a sanitary condition.
Cleaned and inspected galley equipment, kitchen appliances, and work areas.
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Greeted each customer with friendly eye contact.
Skillfully promoted items on beverage lists and weekly restaurant specials.
Assertively upsold alcoholic beverages, appetizers and desserts.
Rectified guest complaints quickly and efficiently.
Technician February 2016 to June 2017Tekk Force － Dallsas, TXTested and operated a variety of electrical components and systems. Traced and diagnosed malfunctions with hand tools and test equipment such as multi-meters. Installed the fiber optics and setup the networking system for warehouse companies such as amazon. Was team leader over projects and had to delegate responsibilities according to teammates strengths.
Education and Training
High School Diploma : 2012John Overton High School Franklin Rd － Nashville, TNMember of the STEM academy
· Worked in technical and robotics
Associate of Arts : Photography, 2015Tarrant County College － Fort Worth, TX, United States
Cash handling, Excellent communication, Detail-oriented, fashion, Team leadership, merchandising, Retail, robotics, sales, telephone, time management, Verbal communication skills