Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Exceptional with follow up, managing accounts and building long-term relationships with customers.
Positive and friendly
Exceptional time management skills
Strong interpersonal skills
Excellent follow-up and customer satisfaction
Consistent with proper paperwork
Passionate about tasks at hand
Excellent communication skills
Sympathetic and understanding of customer needs
to 12/2015 Autonation Mercedes-Benz – Fort Lauderdale, FL and Coconut Creek,
Responded to customers questions and concerns about the vehicles thoroughly and professionally.
Recommended special products and warranties to customers, resulting in add-on business.
Prepared paperwork in a timely matter and in its entirety for transfer to finance.
Managed time wisely while making sure the vehicle is properly detailed and ready for delivery.
A personalized delivery with demonstrations on how to properly use everything.
A follow up the next day making sure the customer is completely satisfied.
Monitored all surveys and kept an elite status of 98.7% or above.
Helped to mentor new associates.
Stayed current on product knowledge and was certified per Mercedes-Benz requirements.
to 10/2015 Hoehn Motors Mercedes-Benz – Carlsbad,
In addition to above responsibilities and abilities, I was certified as an AMG specialist, the race car division of Mercedes-Benz.
to 04/2012 Marketing Company for Mercedes-Benz – Woodcliff Lake,
Trained by Mercedes-Benz USA to learn all current vehicle product line.
Traveled to cities around the country for special marketing events including auto shows, driving events, fashion events, professional sporting events, etc.
Answered all questions to attendees at each event about the complete product line-up.
Lead retrieval throughout events to implement sales.
Trained all new staff on responsibilities and created schedules.
Made sure all departments were in place including the truckers, detail staff, cleaning staff, etc.
to 02/2006 United Airlines – Chicago,
Briefed passengers according to company and FAA requirements.
Complied with customs, immigration and sabotage laws on international trips.
Ensured the passengers needs and expectations were met throughout the flight.
Remained current and qualified on the entire aircraft fleet.
High School Diploma: 1989Pueblo county High School-