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Sales Associate Resume Example

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Justine
Cogle
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Also a focused sales associate with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals.

Skills
  • Reading comprehension
  • Service orientation
  • Transportation
  • Judgement and decision making
  • Customer and personal service
  • Time management
  • Critical thinking
  • Active learning
  • Establish and maintain relationships with individual or business customers
  • English
  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Exceptional Customer Service
  • Product promotions
  • Client Service
  • Dining area maintenance
  • Upselling
  • Multi-tasking strength
  • Cash Handling
  • Problem-solving skills
  • Cash register operations
  • Store opening and closing
  • Sales Goals
  • Cleaning
  • Product Knowledge
  • Product Location
  • Microsoft applications proficiency
  • Customer service
  • Organization
Education
Germanna Community CollegeCityAssociate of Science: Biology

Germanna Point Drive- Science, Biology track, AA&S

  • Minored in Pharmacology
  • Continuing education as a Pharmacy Technician
  • Continuing education in Biology
  • Graduated with 3.5 GPA
  • Coursework in Biology, Chemistry and Sociology
  • Received Pell Grant
  • Received Academic Honors
Colonial Forge High SchoolCity06/2019Advanced Diploma: Advanced

GPA: 3.5

  • Majored in Science
  • Member of Red Cross Club
  • Member of FCLA
  • Member of Molten Art club
  • Member of LEO club
  • Continuing education in Biology
Work History
Company Name- Sales Associate
City, State05/2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
  • Solved customer challenges by offering relevant paint products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Maintained customer satisfaction while handling paint product returns quickly and professionally.
  • Completed orders through OnePaint system and organized product deliveries to meet customer timetables.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Skilled using cash register including processing sales discounts and refunds.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered customer questions regarding merchandise and pricing.
  • Crossed-trained in appliances department
  • Skilled in cutting wire, rope, blinds, chains, pipe, and wood
  • Paint, appliances, and lumber certified
  • Certified to drive the reach machine
Company Name- Associate
City, State09/2019 - 11/2019
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Company Name- Cashier
City, State06/2019 - 10/2019
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Educated customers on promotions to enhance sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Company Name- Cashier
City, State09/2018 - 10/2019
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers by answering questions and fulfilling requests.
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Resume Overview

School Attended

  • Germanna Community College
  • Colonial Forge High School

Job Titles Held:

  • Sales Associate
  • Associate
  • Cashier

Degrees

  • Associate of Science : Biology
    Advanced Diploma : Advanced

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