Versatile Office Coordinator and Executive Assistant offering administrative experience in both corporate and non-profit office environments.
Executive Management Support
Client Relations/Customer Service
Employee training and development
Microsoft Office Suite, Salesforce
Improved client scheduling efficiency by 35% through implementation of strategic workflow and process improvements.
Increased office organization by developing more efficient filing system and customer database protocols.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Sales Associate March 2014 to CurrentNordstrom － Corte Madera, California
Build a loyal clientele through a consultative, relationship-based sales approach.
Practice a thorough discovery process to understand clients' needs and customize product solutions to uniquely address clients' needs.
Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events.
Consistently exceed sales-per-hour, sales volume, and unit-per-transaction goals.
Office Coordinator/Psychiatry Coordinator August 2013 to CurrentSouthern Marin Services － Sausalito, California
Manage non-profit counseling office and provide administrative support to agency team members.
Develop and implement policies and procedures for the psychiatry program and provide ongoing clinical and administrative coordination of psychiatric services.
Provide community with information on agency's mental health services and referrals to outside resources.
Organize and maintain confidential client records and program information.
Train staff and incoming interns on computer program use, chart preparation and reviews, office procedures, and county recordkeeping protocol.
Consultative Sales Associate March 2013 to September 2013Sears － San Rafael, California
Customer-focused, commission-based sales in floor care department; engaged customers to determine their needs, provide first-rate service, and ensure a superior shopping experience.
Exceeded sales quotas on a regular basis, earning "Employee of the Month" and "Best of Blue" status within first month of employment.
Exceeded loyalty acquisition quotas with an 80% conversion rate of "customers" into "members.".
Led store metrics in utilization of web, computer, and handheld technologies for point-of-sale, sales recap, inventory, and signage functions.
Office Manager June 2009 to June 2010EZ Rehab Physical Therapy － San Rafael, California
Checked in patients, collected co-pay, verified insurance eligibility, and ensured timely claim submittals.
Converted a manual system of scheduling, chart management, insurance processing, and communication to a software-based system resulting in an 80% increase in efficiency and 90% decrease in error.
Created a Facebook presence, implemented an e-newsletter, organized educational events to attract new business, and drove print advertising, resulting in a 30% increase in new patient load.
Audited and brought into compliance incomplete patient charts; reconciled patient accounts and brought current all collections and delinquent accounts from both patient and insurance companies.
Administrative Assistant March 2007 to May 2009Nelson Staffing － San Rafael, California
serving various agency clients in temporary fixed term assignments.
Served as professional front office presence to represent the company and greet clients.
Answered multi-line phone systems, screening and directing calls as appropriate.
Arranged conference calls and set up in-office meetings and conferences.
Created travel itineraries and set up flight reservations, hotel accommodations, and car rentals.
Drafted professional correspondence including thank-you letters and replies to customer inquiries.
Account Executive November 2006 to July 2011All American Merchant Financial Services － San Rafael, California
Generated sales of credit card processing merchant account services; prospected and identified decision makers within reputable non-profit organizations; performed sales presentations and ensured appropriate follow-up to close new accounts.
Developed a territory of new business in non-profit and performing arts organizations selling credit card processing and merchant account services.
Acquired new clients by performing all aspects of the sales cycle from lead generation to closing including daily cold calling, appointment setting, presentation, and follow-up.
Influenced high level decision makers to make long term buying decisions that involve changing an established way of doing business with an understanding of the objectives, buying criteria and internal political issues of the prospects.
Promoted merchant services at sales and networking events and added additional clients.
Increased and maintained customer loyalty through ongoing personalized attention and relationship building.
Resident Property Manager December 2004 to February 2007Bridge Housing Corporation － San Francisco, California
Property Manager for affordable housing developer creating high-quality homes for moderate-income families.