Customer Service Reliable and friendly Customer Service who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 3 years in retail. Areas of expertise include inventory, cash management and exceptional customer service.
Exchanged returned merchandise for customers quickly and efficiently.Recommended and helped customers select merchandise based on their needs.Fielded an average of 8 customer service calls per day.Served as liaison between customers, store personnel and various store departments.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Offered Sears Outlet credit applications upon checkout, converting 4 out of 10 customers into card-holders.Tracked down sources of special products and services to meet customers' special needs.Processed up to 9 customer orders per day.Trained new employees on company customer service policies and service level standards.
Fielded an average of 50 customer service calls per day. Recommended and helped customers select merchandise based on their needs.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily credit card application goals.Guaranteed positive customer experiences and resolved all customer complaints.Compiled weekly monetary reports and records for store managers.Processed and issued money orders for customers.Managed cash stock and inventory balances accurately.Developed 10 new customer prospects or referrals.
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