Recent college graduate with student mentality. Talented and driven Manager with 5 years in crisis communications, investor relations and media outreach. Exceptional interpersonal skills. Dedicated Communications Specialist with extensive experience in media relations and special event planning. Highly organized Communications Specialist with 7 years in the communications field. Areas of expertise include social media, networking, team building, leadership, public speaking and project management.
Increased productivity through customer service. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Replenished floor stock and processed shipments to ensure product availability for customers.
Increased productivity through exceptional customer service Took necessary steps to meet customer needs and effectively resolve food or service issues.Resolved guest complaints promptly and professionally.Assisted management with monthly inventory control and weekly stock ordering. Assisted management with monthly inventory control and weekly stock ordering. Supervisor, 08/2008 to 08/2012 BigFoot Hoops - Las Vegas, AL Served as mentor to junior team members.Executed integrated advertising campaign across multiple media channels. Boosted Tournament Attendance Crowd Control
Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Guided customers in choosing items that reflected personal style and shape.Administered all point of sale opening and closing procedures.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Developed and maintained exceptional customer service standards.Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.Carefully prepared weekly payroll to keep up with projected revenue for the week.Managed accounts payable, accounts receivable and payroll.Counseled and disciplined staff when necessary.Designed displays to make the store experience interactive and engaging.Displayed the appropriate signage for products and sales promotions.Arranged items in favorable positions and areas of the store for optimal sales.Assisted with buying over the counter and communicating with retail merchants.Upheld stock levels and proper pricing for multiple product lines.Tracked shipping and weekly and monthly fallout.Reconciled orders with financial plans and forecasts.Assisted in gathering and moving materials and equipment for the assigned displays.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Worked closely with the district manager to formulate and build the store brand.
Bachelor of Arts: Mass Media, 2015 Talladega College - Talladega, AL Member of Womens Basketball Team, Assistant Mens Basketball Coach, Minor in Business Management, Social Media and Communications coursework, Public Relations coursework, President of Social Work Club 2013/14,Liberal Arts coursework, Member of Delta Sigma Theta Sorority Incorporated 3.5 GPA
Customer Service, Receptionist, Retail Sales, Associate, Sales, Sales Associate, Advertising, Inventory, Inventory Control, Mentor, Ordering, Adobe Photoshop, Cpr, Cpr And First Aid, Energetic, Event Planning, Excel, Fast Learner, Highly Organized, Investor Relations, Media Relations, Microsoft Word, Natural, Networking, Photoshop, Powerpoint, Problem Solver, Project Management, Self Motivated, Strong Communication Skills, Team Building, Team Player, Very Organized, Word, Business Management, Public Relations
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