Sales Associate Assistant Manager resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

  • Hard Working
  • Dependable
  • Well Organized
  • Sales
  • Exceptional Customer Service
  • Project Management
  • Sales training
  • Adapt to diverse groups
  • Strategic Planning
  • Dependable
  • Punctual
  • Quick Learner
  • Point of Sale Knowledge
  • Professional demeanor
  • Cash register operations
  • Problem-solving skills
  • Staff Management
  • Multi-tasking strength
Work History
03/2019 to 08/2020
Sales Associate/, Assistant Manager The Prospector Outfitters City, STATE,
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached team on effective upselling and cross-selling methods.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Promoted to Assistant Manager after only 12 months with company.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Supervised and evaluated staff of 10 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
08/2017 to 05/2018
Volunteer Library Aide James T. Hutchison High School City, STATE,
  • Created and promoted activities and events leading to an increase in library patrons.
  • Organized circulation desk with over 150 books and periodicals to be checked out.
  • Maintained accurate records and confidentiality of library book and periodical inventory.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Marketed library's many services to visitors and patrons through active communication.
  • Closely monitored front desk visitors to maintain secure and clean environment.
  • Provided assistance and support to staff in regard to facility maintenance, security and services.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Created fliers to post throughout library that would inform visitors and patrons of upcoming events including book clubs, meetings and special programs.
  • Greeted patrons warmly and offered to assist with any issues or needs.
01/2014 to 01/2015
Assistant/Desk Clerk Zip Zaps Laser Tag City, STATE,
  • Casual hours, on call.
  • Supervised ongoing games and parties.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted 100 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
Expected in 05/2018
High School Diploma:
James T. Hutchison High School - Fairbanks, AK,
Expected in
No Degree: General Studies
University of Alaska Fairbanks - Fairbanks, AK

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Resume Overview

School Attended

  • James T. Hutchison High School
  • University of Alaska Fairbanks

Job Titles Held:

  • Sales Associate/, Assistant Manager
  • Volunteer Library Aide
  • Assistant/Desk Clerk


  • High School Diploma
  • No Degree

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