Sales Associate Assistant Manager resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Skills
Hard Working
Dependable
Well Organized
Sales
Exceptional Customer Service
Project Management
Sales training
Adapt to diverse groups
Strategic Planning
Dependable
Punctual
Quick Learner
Point of Sale Knowledge
Professional demeanor
Cash register operations
Problem-solving skills
Staff Management
Multi-tasking strength
Work History
03/2019 to 08/2020
Sales Associate/, Assistant ManagerThe Prospector Outfitters – City, STATE,
Trained and developed new sales team associates in products, selling techniques and company procedures.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Maintained organized, presentable merchandise to drive continuous sales.
Monitored employee performance and developed improvement plans.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Submitted reports to senior management to aid in business decision-making and planning.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Coached team on effective upselling and cross-selling methods.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Promoted to Assistant Manager after only 12 months with company.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Trained team members in successful strategies to meet operational and sales targets.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Supervised and evaluated staff of 10 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
08/2017 to 05/2018
Volunteer Library AideJames T. Hutchison High School – City, STATE,
Created and promoted activities and events leading to an increase in library patrons.
Organized circulation desk with over 150 books and periodicals to be checked out.
Maintained accurate records and confidentiality of library book and periodical inventory.
Assisted patrons with library's computers and provided information on logging onto Internet.
Marketed library's many services to visitors and patrons through active communication.
Closely monitored front desk visitors to maintain secure and clean environment.
Provided assistance and support to staff in regard to facility maintenance, security and services.
Answered questions from patrons and helped to find desired materials.
Handled check-in and check-out process of library books and materials at circulation desk.
Placed books on proper shelves when returned to circulation.
Educated patrons on use of reference sources, card catalogs and automated information systems.
Created fliers to post throughout library that would inform visitors and patrons of upcoming events including book clubs, meetings and special programs.
Greeted patrons warmly and offered to assist with any issues or needs.
01/2014 to 01/2015
Assistant/Desk ClerkZip Zaps Laser Tag – City, STATE,
Casual hours, on call.
Supervised ongoing games and parties.
Maintained financial accuracy by collecting deposits, fees and payments.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Greeted 100 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Education
Expected in 05/2018
High School Diploma: James T. Hutchison High School - Fairbanks, AK, GPA:
Expected in
No Degree: General Studies University of Alaska Fairbanks - Fairbanks, AK GPA:
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