Target focused Retail Sales professional with 6 years client interface experience. Extremely dedicated Customer Service Representative motivated to increase customer satisfaction and contribute to company success. Results-driven Sales Associate with proven ability to establish rapport with clients. Highly passionate about building and growing relationships with both customers and coworkers alike. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Customer Service . Sales . Customer Interface
I have been studying English with an emphasis in Literature Studies for the past year. In this program, I have learned to communicate more effectively with the general public, and additionally have been presented with many opportunities to work with individuals from all walks of life to achieve collective success.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges. Created new processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning.
Prevented store losses using awareness, attention to detail, and integrity. Trained 3 new employees quarterly. Generated leads for new sales through telephone and email contact with customers. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Regularly sought opportunities to up-sell and add on additional merchandise. Kept abreast of rapidly evolving technology. Guaranteed positive customer experiences and resolved all customer complaints. Served as the company's only bilingual Spanish/English customer service representative in the Cosmetics Department. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Worked under strict deadlines and responded to service requests and emergency call-outs. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
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