Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Sales trend knowledge
Product promotions
Sales expertise
Loss prevention
Product and Service Sales
Problem-solving skills
Multi-tasking strength
Excellent people skills
Cash register operations
Client Service
Bilingual. "English and Arabic".
Work History
11/2019 to CurrentSales AssociateEastern Mountain Sports | Albany, NY,
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained organized, presentable merchandise to drive continuous sales.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Tracked stock using company inventory management software.
Processed product returns and assisted customers with other selections.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Educated customers on promotions to enhance sales.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
11/2019 to CurrentSales AssociateEastern Mountain Sports | Lake Placid, NY,
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
04/2017 to 08/2019Call Center SupervisorCj Pony Parts | Harrisburg, PA,
Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Trained team members on performance metrics and consumer behavior identification.
Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Created team rotations to man center effectively during peak hours.
Executed Monthly Performance Plans with representatives to to identify production gaps.
Developed all process controls and metrics for daily management of Call Center.
Established and updated work schedules to account for changing staff levels and expected workloads.
Interpreted management directives to define and document administrative staff processes.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
03/2010 to 09/2017Sales AssociateEastern Mountain Sports | Manchester, NH,
Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained organized, presentable merchandise to drive continuous sales.
Maintained records related to sales, returns and inventory availability.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Tracked stock using company inventory management software.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Coordinated food handling in alignment with sanitation standards.
Education
Expected in 05/2019Bachelor of Science | Health Care ManagementMetropolitan State University of Denver, Denver, COGPA:
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