Innovative, articulate and Customer Service oriented individual with the knowledge, experience and drive to succeed.Extremely motivated, organized and goal-orientated with a background in exceeding sales goals, completing objectives and providing results. An individual that implements strategic planning and client relationship management. Consistently developing diverse skills, evolving current dexterity, while implementing structure for optimum results. Character building, reliability and partisanship have resulted in leadership roles in all previous work experience.
Meticulous attention to detail
Focused on customer satisfaction
Formal Microsoft Office training.
Conflict resolution techniques
Professional and friendly
Careful and active listener
Effective at Multitasking
Exceptional organization skills
Formal training in Millennium software.
Formal training in Microsoft Office:
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Assisted in the managing of the company database and verified, edited and modified sensitive client information.
Demonstrated proficiencies in telephone, e-mail, fax and administrative duties within high-volume environment.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Sales Associate - Administrative10/2013 to 08/2014Company NameCity, State
Maintained consistent organization of medical and financial documentation for over 2,000 clients.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Took daily inbound calls and key-entered booking, faxes, e-mails and insurance documents from accounts for clients.
Provided detailed monthly departmental reports and updates to senior management.
Provided a high level of product and leadership support to representatives and clients.
Effectively communicated with team members to maintain clearly defined expectations.
Developed rapport with the customer base by handling difficult issues with professionalism.
Administration Assistant - Sales Representative10/2009 to 09/2012Company NameCity, State
Received and processed cash and credit payments for in-store purchases.
Scheduled and confirmed appointments for clientele and employees using Microsoft Office and Millennium.
Opened and closed the store, including counting cash, opening and closing cash registers and assuring other staff completed responsibilities.
Demonstrated that customers come first by serving them with a sense of urgency.
Shared product knowledge with customers while making personal recommendations.
Verified that all merchandising standards were maintained on a daily basis.
Sales Associate 12/2005 to 07/2007Company NameCity, State
Administered all point of sale opening and closing procedures.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Replenished floor stock and processed shipments to ensure product availability for customers.
Contributed to merchandising ideas at team sale meetings.
Special Facilities Lifeguard 06/2005 to 07/2007Company NameCity, State
Made appropriate intervention to prevent fatalities.
Routinely monitored and developed emergency plans, including assessment of skills such as CPR, evaluations which were bi-weekly, and implementation of skills when needed.
Provided life saving measures within scope of practice as defined by state law.
May 2008The Academy at Southern GuilfordCity, State
National Technical Honors Society
Ran for and elected Secretary of the FFA club.
Active participant in Student Government.
Bachelor of Science: Bachelors of Science in NursingThe University of North Carolina at GreensboroCity, State
Bachelors of Science in Nursing
Minor in Communication
Bachelor of Science: Bachelors of Science in Public HealthUniversity of North Carolina at CharlotteCity, State
Bachelors of Science in Public Health
Minor in Health Communication
Certified Nurse Aide I: Certified Nursing Assistant Training 2009Priority Nursing AcademyCity, State
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The Academy at Southern Guilford
The University of North Carolina at Greensboro
University of North Carolina at Charlotte
Priority Nursing Academy
Job Titles Held:
Sales Associate - Administrative
Administration Assistant - Sales Representative
Special Facilities Lifeguard
May 2008 Bachelor of Science : Bachelors of Science in Nursing Bachelor of Science : Bachelors of Science in Public Health Certified Nurse Aide I : Certified Nursing Assistant Training 2009
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