Sales Associate Resume Example
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SALES ASSOCIATE
Summary
My background has been spent in customer services. I have always put the customer first when the customer is satisfied the companys growth will always continue.
Skills
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Experience
07/2009 to 04/2020
Sales AssociateAlcatraz Cruises － Washington , DC
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Offered product and service consultations and employed upselling techniques.
- Negotiated and closed deals with minimal oversight.
- Sold various products by explaining unique features and educating customers on proper application.
09/2003 to 04/2020
Owner Operator Evans Distribution Company － Rock Island , IL
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created agendas and communication materials for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Achieved cost-savings by developing functional solutions to material cost ordering problems.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Completed installation project resulting in customer satisfaction.
- Collaborated in development of safety and quality procedures.
- Recognized by management for providing exceptional customer service.
- Maintained updated manufacturer's knowledge through educational and improvements.
- Handled all delegated tasks, including customer scheduling and management.
- Supported vendor department by compiling paperwork and taking detailed meeting minutes.
- Learned to support office needs by purchasing new technology
- Attended departmental meetings with vendors providing feedback to enhance future performance.
- Collaborated with others to discuss new business opportunities.
- Performed site evaluations, customer surveys and team audits.
- Utilized construction management software to compile data gathered from various sources.
- Delivered home improvement products to customer locations.
- Answered numerous calls per [Timeframe] to answer customer questions.
- Maintained updated [Type] knowledge through [Task] and [Task].
- Handled all delegated tasks, including [Task] and [Task].
- Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
- Attended departmental meetings, providing feedback to enhance future performance.
05/1998 to 03/2003
Shipping and Receiving ClerkStryten － Kansas City , MO
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Updated [Software] system with data such as weights, charges and discrepancies.
- Inventoried [Type] and [Type] areas every [Timeframe] and addressed discrepancies to maintain recordkeeping validity.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
- Determined best shipping method for materials, considering shipping procedures, routes and rates.
- Determined most effective method of shipment for [Type] and [Type] packages based on budgetary and time requirements.
- Operated lift and hand trucks to transfer materials to and from target areas.
Education and Training
06/1994
Associate of Applied Science: Environmental Control TechnologiesBaker College － City, State
03/1985
Licensing Real Estate Achievement : Real Estate Agents LawsCentury 21 Real Estate Course － City, State
02/1987
Builder Licensing Achieved : Home Builders LawsState of Michigan Licensing － City, State
04/2008
Arizona Builders Licensing : Arizona Builders LawArizona Contractor's Classes － City, State
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Resume Overview
School Attended
- Baker College
- Century 21 Real Estate Course
- State of Michigan Licensing
- Arizona Contractor's Classes
Job Titles Held:
- Sales Associate
- Owner Operator
- Shipping and Receiving Clerk
Degrees
- Associate of Applied Science : Environmental Control Technologies
Licensing Real Estate Achievement : Real Estate Agents Laws
Builder Licensing Achieved : Home Builders Laws
Arizona Builders Licensing : Arizona Builders Law
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