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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

My background has been spent in customer services. I have always put the customer first when the customer is satisfied the companys growth will always continue.

Skills
  • Inventory control procedures
  • Merchandising knowledge
  • Product line expansion
  • Key account generation
  • Listening skills
  • Customer- and service-oriented
Experience
07/2009 to 04/2020
Sales AssociateJim Banks Home improvement sales － Phoenix , AZ
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Offered product and service consultations and employed upselling techniques.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
09/2003 to 04/2020
Owner Operator Sanford Construction － Phoenix , AZ
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Achieved cost-savings by developing functional solutions to material cost ordering problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Completed installation project resulting in customer satisfaction.
  • Collaborated in development of safety and quality procedures.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated manufacturer's knowledge through educational and improvements.
  • Handled all delegated tasks, including customer scheduling and management.
  • Supported vendor department by compiling paperwork and taking detailed meeting minutes.
  • Learned to support office needs by purchasing new technology
  • Attended departmental meetings with vendors providing feedback to enhance future performance.
  • Collaborated with others to discuss new business opportunities.
  • Performed site evaluations, customer surveys and team audits.
  • Utilized construction management software to compile data gathered from various sources.
  • Delivered home improvement products to customer locations.
  • Answered numerous calls per [Timeframe] to answer customer questions.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Handled all delegated tasks, including [Task] and [Task].
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Attended departmental meetings, providing feedback to enhance future performance.
05/1998 to 03/2003
Shipping and Receiving ClerkMallory manufacturing － Pontic , MI
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
  • Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Updated [Software] system with data such as weights, charges and discrepancies.
  • Inventoried [Type] and [Type] areas every [Timeframe] and addressed discrepancies to maintain recordkeeping validity.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Determined most effective method of shipment for [Type] and [Type] packages based on budgetary and time requirements.
  • Operated lift and hand trucks to transfer materials to and from target areas.
Education and Training
06/1994
Associate of Applied Science: Environmental Control TechnologiesBaker College － Flint, MI
03/1985
Licensing Real Estate Achievement : Real Estate Agents LawsCentury 21 Real Estate Course － Flint, MI
02/1987
Builder Licensing Achieved : Home Builders LawsState of Michigan Licensing － Lansing , MI
04/2008
Arizona Builders Licensing : Arizona Builders LawArizona Contractor's Classes － Phoenix , AZ
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Resume Overview

Companies Worked For:

  • Jim Banks Home improvement sales
  • Sanford Construction
  • Mallory manufacturing

School Attended

  • Baker College
  • Century 21 Real Estate Course
  • State of Michigan Licensing
  • Arizona Contractor's Classes

Job Titles Held:

  • Sales Associate
  • Owner Operator
  • Shipping and Receiving Clerk

Degrees

  • Associate of Applied Science : Environmental Control Technologies
    Licensing Real Estate Achievement : Real Estate Agents Laws
    Builder Licensing Achieved : Home Builders Laws
    Arizona Builders Licensing : Arizona Builders Law

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