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Sales Associate Resume Example

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JT
SALES ASSOCIATE
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 6 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Skills
  • Team leader
  • Sales Rep
  • Cashiering
  • Merchandising
  • POS system operation
  • Shipping & Receiving
  • Logistics
  • Supply Chain
  • Cash handling accuracy
  • New brand promotions
  • Documentation and recordkeeping
  • Sales expertise
  • Listening skills
  • Outgoing personality
  • Energetic self-starter
  • Customer- and service-oriented
  • Superb time management
  • Excellent communication skills
  • Hunter/farmer sales strategies
  • Written and oral communication skills
  • Retail merchandising expertise
  • Negotiations
  • Customer service
Experience
Sales Associate / Cricket Wireless - Lafayette, LA12/2019 - 08/2020
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Ranked as most effective in customer satisfaction out of 15 representatives.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Warehouse Team Leader / WSS - Houston, TX08/2019 - 10/2019
  • I worked as the cashier, team leader; I managed other people's work skills made sure they were performing in their area.
  • Increased sales 30% by suggesting specific purchases to customer.
  • Highest performed sales associate in the state for my company.
  • Highest performed commission sales in the state for my company.
  • Closed and open registers for employees and myself.
  • Made safe drops daily
  • I helped my managers receive and stock shipments every week.
  • Help setup ware house store for grand opening.
  • I used a supply chain conveyor belt to move shipments throughout the store.
  • Solved and quickly met customers' needs to maintain high satisfaction ratings.
  • Recruited and trained new sales professionals to quickly build up high-performing team assets.
  • Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
  • Maintained sales floor with well-coordinated restocks and good inventory management skills.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
Sales Associate / Ambercrombie & Fitch - Houston, TX02/2018 - 08/2019
  • Managed front line clothing and assisted customers first hand.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted with purchases, locating items and signing up for rewards programs.
Key Holder/Sales Associate / S&S Exotic Animals Inc - Houston, TX07/2014 - 03/2018
  • I managed other employees sales.
  • I dealt with very important long term customers.
  • I handled shipping affairs for the company: Taking orders and booking orders to be shipped across the country.
  • I locked up the store after closing.
  • I stayed late hours to make sure the store was manageable to manage the following morning.
  • I traveled with the boss cross country to convention shows to promote our store brand.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Recommended improvements to store procedures.
  • Managed store security needs as required.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Completed special client deliveries in person.
  • Set up visually appealing promotional displays.
  • Answered questions and resolved concerns.
  • Signed for incoming shipments in manager's absence.
  • Operated cash register.
  • Maintained store in clean and neat manner.
  • Organized in-store promotional events.
Education and Training
California Lutheran University - Thousand Oaks, CASome College (No Degree): Biochemistry
  • Stem Scholarship Recipient
  • Dean's List Honoree Semester 1 of 2018
Kipp Houston High School - Houston, TX2018High school
  • Cum laude graduate
  • 3.31 GPA
  • Top 30% in class
  • Big Dogg Scholarship Recipient
  • The Posse Foundation Scholarship Nominee
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • CERTIFICATIONS AND LICENSES , Driver's License May 2018 to May 2024
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Resume Overview

Companies Worked For:

  • Cricket Wireless
  • WSS
  • Ambercrombie & Fitch
  • S&S Exotic Animals Inc

School Attended

  • California Lutheran University
  • Kipp Houston High School

Job Titles Held:

  • Sales Associate
  • Warehouse Team Leader
  • Key Holder/Sales Associate

Degrees

  • California Lutheran University - Thousand Oaks, CASome College (No Degree) : Biochemistry
    Kipp Houston High School - Houston, TX 2018 High school

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