Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Bilingual self-starter with great experience in the customer service industry. I'm extremely detail oriented, and organized in all of my work. I strongly believe that professionalism is the key to success, and communication is very important.
  • Customer-oriented
  • Personable
  • Fluent in Spanish
  • Strong verbal communication
  • Extremely organized 
  • Credit card transactions
  • Conflict resolution
  • Self-motivated
  • Data management
Work History
03/2014 to 08/2014
Sales Associate Concentrix Corp. MN, State,
  • Answered questions regarding the store and its merchandise.
  • Greeted customers and ascertained customers' needs.
  • Stocked shelves and supplies and organized displays.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Answered customer telephone calls promptly and professionally.
  • 10/2014 to 2016
    Sales Associate Concentrix Corp. MS, State,
    • Operated a cash register for cash, check and credit card transactions.
    • Stocked and replenished merchandise according to store merchandising layouts.
    • Handled all customer issues in a professional manner in accordance with company policies.
    • Used time efficiently when not helping consumers, including folding clothes and cleaning out fitting rooms.
    • Kept a positive work environment by treating all employees and consumers with respect and consideration.
    • Pursued personal learning and development opportunities.
    • Determined consumer needs by asking relevant questions and listening actively to the responses.
    • Maintained established merchandising standards, including window, sales floor and displays.
    04/2016 to 02/2017
    Sales Consultant Toll Brothers Inc. Hopkinton, MA,
    • Strategically negotiate with customers to close on deals and increase sales.
    • Follow up on internet leads regarding new and pre-owned vehicle availability.
    • Made vehicle recommendations tailored to the needs and preferences of each customer.
    • Responded to telephone and in-person requests for information.
    • Completed all training courses to maintain knowledge on new products and trends.
    • Maintain contact with customers via email or telephone to set appointments.
    • Conducted demonstrations of vehicle features via test drives.
    • Follow up with sold leads to provide additional support during their ownership experience.
    • Scheduled prospective customer appointments to direct sales traffic to the dealership.
    • Work alongside other sales consultants to help increase sales.
    • Responsible for approaching new customers and initiating the sales process.
    • Utilized available resources such as product brochures and personal training literature to help the customer make an informed decision.
    03/2017 to Current
    Sales Guide Groove Ford City, STATE,
    • Greeted customers in a timely manner.
    • Made vehicle recommendations based on monetary goals, needs, and preferences.
    • Worked alongside colleagues to increase sales.
    • Successfully negotiated and closed on car deals.
    • Maintained product knowledge and manufacturer certifications by completing online training courses.
    • Maintain contact with sold and unsold customers to make sure all questions, and concerns have been addressed.
    • Follow up with customers via text, call, and email.
    • Deliver vehicles to customers and help navigate operation.

    Expected in 2015
    High School Diploma:
    Summit High School - Frisco, CO
    Finished graduation requirements one semester early.

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    • High School Diploma

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