Bilingual self-starter with great experience in the customer service industry. I'm
extremely detail oriented, and organized in all of my work. I strongly believe
that professionalism is the key to success, and communication is very
important.
Skills
Customer-oriented
Personable
Fluent in Spanish
Strong verbal communication
Extremely organized
Credit card transactions
Conflict resolution
Self-motivated
Data management
Work History
Sales Associate, 04/2014 to 09/2014 Polo Ralph Lauren – Silverthorne, CO
Answered questions regarding the store and its merchandise.
Greeted customers and ascertained customers' needs.
Stocked shelves and supplies and organized displays.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and
excellent service.
Completed all point of sale opening and closing procedures, including
counting the contents of the cash register.
Answered customer telephone calls promptly and professionally.
Sales Associate, 11/2014 to 01/2016 NIKE Inc. – Silverthorne, CO
Operated a cash register for cash, check and credit card transactions.
Stocked and replenished merchandise according to store merchandising
layouts.
Handled all customer issues in a professional manner in accordance with
company policies.
Used time efficiently when not helping consumers, including folding clothes
and cleaning out fitting rooms.
Kept a positive work environment by treating all employees and consumers
with respect and consideration.
Pursued personal learning and development opportunities.
Determined consumer needs by asking relevant questions and listening
actively to the responses.
Maintained established merchandising standards, including window, sales
floor and displays.
Sales Consultant, 05/2016 to 03/2017 Summit Ford Inc. – Silverthorne, CO
Strategically negotiate with customers to close on deals and increase sales.
Follow up on internet leads regarding new and pre-owned vehicle
availability.
Made vehicle recommendations tailored to the needs and preferences of
each customer.
Responded to telephone and in-person requests for information.
Completed all training courses to maintain knowledge on new products and
trends.
Maintain contact with customers via email or telephone to set
appointments.
Conducted demonstrations of vehicle features via test drives.
Follow up with sold leads to provide additional support during their
ownership experience.
Scheduled prospective customer appointments to direct sales traffic to the
dealership.
Work alongside other sales consultants to help increase sales.
Responsible for approaching new customers and initiating the sales
process.
Utilized available resources such as product brochures and personal training
literature to help the customer make an informed decision.
Sales Guide , 03/2017 to Current Groove Ford – Centennial, CO
Greeted customers in a timely manner.
Made vehicle recommendations based on monetary goals, needs, and preferences.
Worked alongside colleagues to increase sales.
Successfully negotiated and closed on car deals.
Maintained product knowledge and manufacturer certifications by completing online training courses.
Maintain contact with sold and unsold customers to make sure all questions, and concerns have been addressed.
Follow up with customers via text, call, and email.
Deliver vehicles to customers and help navigate operation.
Education
High School Diploma: 2015 Summit High School - Frisco, CO Finished graduation requirements one semester early.
