Sales Associate Resume Example Polo Ralph Lauren

SALES ASSOCIATE

Professional Summary

Bilingual self-starter with great experience in the customer service industry. I'm extremely detail oriented, and organized in all of my work. I strongly believe that professionalism is the key to success, and communication is very important.

Skills

Customer-oriented

Personable
Fluent in Spanish

Strong verbal communication

Extremely organized

Credit card transactions

Conflict resolution

Self-motivated

Data management

Work History

Sales Associate, 04/2014 to 09/2014
Polo Ralph Lauren – Silverthorne, CO

Answered questions regarding the store and its merchandise.

Greeted customers and ascertained customers' needs.
Stocked shelves and supplies and organized displays.

Verified that all customers received receipts for purchases.

Developed positive customer relationships through friendly greetings and excellent service.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Answered customer telephone calls promptly and professionally.

Sales Associate, 11/2014 to 01/2016
NIKE Inc. – Silverthorne, CO

Operated a cash register for cash, check and credit card transactions.
Stocked and replenished merchandise according to store merchandising layouts.
Handled all customer issues in a professional manner in accordance with company policies.
Used time efficiently when not helping consumers, including folding clothes and cleaning out fitting rooms.
Kept a positive work environment by treating all employees and consumers with respect and consideration.
Pursued personal learning and development opportunities.
Determined consumer needs by asking relevant questions and listening actively to the responses.
Maintained established merchandising standards, including window, sales floor and displays.

Sales Consultant, 05/2016 to 03/2017
Summit Ford Inc. – Silverthorne, CO

Strategically negotiate with customers to close on deals and increase sales.
Follow up on internet leads regarding new and pre-owned vehicle availability.
Made vehicle recommendations tailored to the needs and preferences of each customer.
Responded to telephone and in-person requests for information.
Completed all training courses to maintain knowledge on new products and trends.
Maintain contact with customers via email or telephone to set appointments.
Conducted demonstrations of vehicle features via test drives.
Follow up with sold leads to provide additional support during their ownership experience.
Scheduled prospective customer appointments to direct sales traffic to the dealership.
Work alongside other sales consultants to help increase sales.
Responsible for approaching new customers and initiating the sales process.
Utilized available resources such as product brochures and personal training literature to help the customer make an informed decision.

Sales Guide , 03/2017 to Current
Groove Ford – Centennial, CO

Greeted customers in a timely manner.
Made vehicle recommendations based on monetary goals, needs, and preferences.
Worked alongside colleagues to increase sales.
Successfully negotiated and closed on car deals.
Maintained product knowledge and manufacturer certifications by completing online training courses.
Maintain contact with sold and unsold customers to make sure all questions, and concerns have been addressed.
Follow up with customers via text, call, and email.
Deliver vehicles to customers and help navigate operation.

Education

High School Diploma: 2015
Summit High School - Frisco, CO
Finished graduation requirements one semester early.

certifications

Colorado State Salesperson License.

Resume Overview

Companies Worked For:

Polo Ralph Lauren
NIKE Inc.
Summit Ford Inc.
Groove Ford

School Attended

Summit High School

Job Titles Held:

Sales Associate
Sales Consultant
Sales Guide

Degrees

High School Diploma : 2015

Sales Associate Resume Example

Resume Score: 80%

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