Motivated customer service specialist with over 7 years retail experience in a fast-paced, team-based environment. Sales accociate excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Exceptional communication skills
Strong client relations
Proficient in cash management
Creative problem solver
Trusted key holder
Cash flow management
Credit card processing
to 12/2012 Century 21 Department Stores – 200 Bergen Tower Center Mall Bergen New Jersey 07652
Answered an average of 8-10 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Described product to customers and accurately explained details and care of merchandise.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided ongoing guest service, including giving fashion advice.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
to 04/2008 Dominos Pizza – 7-11 Smith st. Paterson New Jersey 07522
Answered product questions with up-to-date knowledge of sales and store promotions.
Assisted customers with food selection, inquiries and order customization requests.
Answered an average of 25+ calls per day by addressing customer inquiries, solving problems and providing new product information.
High School Diploma: 2007John F. Kennedy Highschool-