Skilled Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Cash register familiarity
Fashion industry knowledge
Reliable and punctual
Product inventory counts
Shipping and receiving
Superior organization ability
Excellent communication skills
Strong work ethic
Outstanding interpersonal skills
Hard working and self-motivated
Sales AssociateApr 2013 - Oct 2014 GapBraintree, Massachusetts
Provide superb customer service to every person who enters the store, including advice, questions, problem solving skills and sales techniques to maximize the shopper's experience and likelihood to return to our store;,“Stop, drop, and greet”, as well as locating items for customers and ensuring that the shopper has a pleasant experience and the floor is well-stocked.
Greeted customers in a timely fashion while quickly determining their needs.
Keeping the floor clean: from sweeping the floor to folding down all sections and shops while complying with company standards. Additionally, it was crucial to keep a tidy cash register area as to assure minimal errors and mistakes occur.
Complete knowledge of current styles, trends, and contemporary fashion.
Working with a team to reach and accomplish goals and standards set by the company.
Working on and finishing projects and tasks within the allotted time suggested.
Loss prevention with customer servicing, recovery statements, attentiveness, keeping in communication with all employees, and keeping an eye out for red flag behaviors.
Answering and transferring phone calls and ship-from-store transfers.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Contacted other store locations to determine merchandise availability.
Built relationships with customers to increase likelihood of repeat business.
SalesAug 2014 - Current Fred PerryBoston, MA
Maintained records related to sales.
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Actively pursued personal learning and development opportunities.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Sales AssociateJan 2011 - Jan 2011 Aunt Aleda's Bakery & Country KitchenMansfield, Massachusetts
Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.
Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
Regularly interacted with guests to obtain feedback on product quality and service levels.
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Decorated and merchandised quality bakery goods.
Properly wrapped, boxed, and weighed bakery department products.
Practiced safe food handling procedures at all times.
Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
Sales AssociateJun 2014 - Sep 2014 Macy'sBraintree, MA
Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs.
Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of me, my company, and the purchase.
Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor.
Maintaining selling floor presentations, and restocking them as needed.
Learning Macy's systems and procedures to enhance sales and complete support duties.
Handle all returns courteously and professionally.
Responsible for achieving personal sales goals and team goals.
Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to the customer – the most important person in our stores.
Be knowledgeable of and perform sales support functions related to POS procedures.
Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer.
Be aware of current promotional events and sales.
Maintain good housekeeping standards.
Adhere to Loss Prevention and inventory control and compliance procedures.
Perform other duties as assigned.
Regular, dependable attendance and punctuality
Associate of Arts: Fine Arts2012 Massasoit Community CollegeCanton, MA Fine Arts
Diploma: 1 2010 Oliver Ames High School
Advanced Illustration course
Color Theory and Perspective course
Advanced Fine Arts coursework
3D Design course
cash register, Customer service experience, customer service, fashion, Loss prevention, problem solving skills, quality, requirement, retail, sales, telephone, phones, phone, Well-organized