Sales Associate Resume Example Victoria's Secret

Amaya

Ward

Professional Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments. Highly motivated Sales Associate with extensive customer service and sales experience.

Skills

Sales expertise
Cash register operation
Adapt to diverse groups
Multi-tasking strength
Client Service
Product promotions
Cash Handling
Exceptional customer service

Point of sale knowledge
Stocking and replenishing
Problem-solving skills
Sales training
Tech savvy
Versatile
Building customer loyalty

Education

Austin Community CollegeAustin, TXExpected in 01/2021Associate of Science: Business Administration

Work History

Victoria's Secret- Sales Associate
Austin, TX08/2019 - Current

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained organized, presentable merchandise to drive continuous sales.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Maintained records related to sales, returns and inventory availability.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Educated customers on promotions to enhance sales.
Maintained customer satisfaction while handling Victoria Secrets product returns quickly and professionally.
Participated in keeping customer loyalty's through the credit card.

Academy Sports + Outdoors- Cashier
Round Rock, TX05/2018 - 08/2019

Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers by answering questions and fulfilling requests.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reviewed weekly sales circulars and monitored price changes.
Used cash registers and POS systems to request and record customer orders and compute bills.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.
Educated customers on promotions to enhance sales.
Asked and received customers loyalty through the credit card program we had.

Whataburger- Team Member
Round Rock, TX06/2016 - 03/2018

Kept work areas clean, organized and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Successfully communicated with all team members to navigate job duties and complete daily tasks.
Accurately performed cash register operations to process and receive payments and issue change.
Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
Welcomed customers and provided quick and attentive service.
Refilled drinks, cleaned up spills and handled special requests between guest orders.
Described menu items in detail and educated customers about meal options.
Offered immediate, friendly and knowledgeable assistance to every guest.
Used downtime between customer orders to fulfill other guest services, including drink refills and order corrections.
Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
Entered orders into computer system quickly and in proper sequence.
Checked outgoing orders for accuracy before delivery.
Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
Warmly greeted and welcomed customers to establishment before requesting food order.

Accomplishments

Awarded “Employee of the Month” in 2019 and 2020

Resume Overview

Companies Worked For:

Victoria's Secret
Academy Sports + Outdoors
Whataburger

School Attended

Austin Community College

Job Titles Held:

Sales Associate
Cashier
Team Member

Degrees

Associate of Science : Business Administration

Sales Associate Resume Example

Resume Score: 80%

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