Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Several years of experience in variety of fields but they all included detail-oriented, a well-organized professional environment with strong communication skills. Ability to work in a fast-paced environment with highly pressured individuals. Very positive in any outlook; being professionally or personal. I like to thrive and seek a challenge to better myself.
Duties include greet club members and visitors with a warm and friendly welcoming, provide tour of the facilities to the visitors and make them feel comfortable in our clean and spacious place in order to motivate them to join the club.Handle cash and credit cards transactions.Assist customers over the phone regarding to club operations hours and promotions.Serve as the company's only bilingual Spanish/English customer service representative.
Greeted and connected with every customer. Discovered each customer needs and appropriately suggested membership plan with every customer. Offered customers try out facilities. Created opportunities for customers to interact with facilities of the gym. Responded to every customer inquiries. Developed outstanding customer service.Addressed 100 phone inquiries per day, converting 90% into renewal customers.
Telemarketing ,customer service including handle appointments and complaints from the members. Increased prompt payments of members balance.
Developed ongoing customer relationships enhancing future sales.Designed displays to make the store experience interactive and engaging.Authorized payment of invoices and return of merchandise.Printed various labels and tags for all merchandise. Assisted in gathering and moving materials and equipment for the assigned displays.
Top 10% of class.Emphasis on Hospitality and Food and Beverage Industry.Professional Training.Coursework in Business Administration and Organizational Development.
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