I am an accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining outstanding customer service throughout the sales process. I had always exceeded more than 100% of my individual goal every month including going above company standards in Units per Transaction and Average Dollars per sale at Motherhood. I was a top performer and #1 on the scoreboard every month at Motherhood and Mulberry. At Mulberry, I have surpassed my yearly goals, and have contributed an additional on average 20% more to my goals for the past four years.
Provided outstanding customer service, responsible for executing operational activities and supporting team members. Utilized effective selling techniques, merchandising to company standards, and protected company assets. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Executed exceptional customer service, utilized and executed product knowledge to up-sell. Achieved daily individual goal and store goal including UPT and AT. Handled consolidations and damages, checked voice mails, opened and closed the store while managing it alone for several hours. Adhered to company policies and procedures. Maintained updated brand and product knowledge to deliver optimum customer shopping experience. Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
Prioritized and organized the store and team efficiently.
Encouraged and inspired team to go above and beyond to become a super star seller. Utilized baseline service through "open-ended" questions to qualify customer's needs. Always achieved daily selling goals including Average Transactions, Units Per Transactions, Preferred Customer Program, and Sales Productivity Goals. Effectively identified customer's needs right away; recognized different types of shoppers and characteristics to successfully service them. Always listened and made appropriate suggestions. Constantly recommend add-on merchandise to build sale.
Ensured store visual standards are met. Completed merchandise floor sets according to visual standards and directives. Have absolute solid product knowledge. Adhered to all company policies and procedures. Handled Customer Point-of-Sale (POS) transactions in a friendly, accurate, and expedient manner. Minimized store shrink by providing attentive customer service. Established and maintained a cooperative working relationship with all members of the team.
Always flexible in performing assignments as requested.
Always assisted management direction of the store.
Supported, trained, and coached others to success.
Provided an elevated level of service and personalized selling experience to clients. Did what it took to ensure customer satisfaction. Approached every interaction with an energy that reflected a passion for providing stellar service. Identified and actively developed in following up with a client base by managing client book through ongoing communication and appointments. Captured and updated client information on a consistent basis. Acquired a strong knowledge of product offerings to provide detailed and specific service information. Communicated new information, payed attention to details, relating to each individual, and followed up on requests.
Took a positive and proactive approach to diffusing customer issues. Successfully delivered individual goals and KPIs set by the Store Manager. Served as a mentor for other associates, leaded by example. Utilized active listening skills to clearly understand information, needs, and ideas of team partners. Represented the brand through actions that support company standards of service and partnership.
Surpassed daily sales goals by cross-selling and promoting additional products.
Mentored team members in mastering sales techniques to consistently exceed objectives.
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