Dedicated Store Manager with more than threeyears in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Successful at building a strong customer following, thus increasing repeat business.
Excellent customer service skills
Staff training and development
Sales Associate, 06/2010
to 03/2011 ALDO Group/ALDO Accessories – Garden State Plaza Mall
Provided excellent customer service.
Building cliental and engaging with customers in a sincere and friendly manner.
Completed all cleaning, stocking, and organizing tasks in assigned sale areas.
Maintained knowledge of company policies and security practices.
Sales Lead/Key Holder, 03/2011
to 10/2011 ALDO Group/ ALDO Shoes – Garden State Plaza Mall
Promoted from Sales Associate to Sales Lead within a matter of 7 months.
Exceeded both personal and store sales.
Counted cash drawers and made bank deposits.
Interviewed job candidates and made staffing decisions.
Helped customers with questions, problems and complaints in person and via telephone.
Trained and served as a peer coach for new and old associates.
General Store Manager, 10/2011
to 05/2012 ALDO Group/ALDO Shoes – Paramus Park Mall
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Communicated clear expectations and goals to each team member.
Worked with the management to implement the proper division of responsibilities.
Supervised and directed all merchandise and shipment processing.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Exceeding store budgets weekly, monthly, and yearly.
Reduced store losses. Inventory results .23% vs .50% company target.
General Store Manager, 05/2012
to 10/2012 ALDO Group/ ALDO Accessories – Newport Center Mall
Worked directly with my management team and brand reps to achieve a .78% inventory vs company target of a 2.0%.
Going over inventory counts for all new merchandise being received.
Assigned employees to specific duties to best meet the needs of the store.
Re-creating visuals to maximize store sales.
Maintaining store maintenance.
General Store Manager, 10/2012 ALDO Group/Call It Spring Division – Jersey Gardens Mall
Managed a staff of 15-20 sales associates, two key holders, one assistant manager and one stock manager.
Instructed staff on appropriate handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales.
Trained and developed new associates on POS system and sale tactics.
Reinvented on how team interacts with clients by developing innovative and creative sale pitches.
Consistently hit and exceeded sale goals by +5% weekly, and monthly.
Planned and directed staff training and performance evaluations.
Analyzed and investigated all incidents alongside functional management and sales associates.
High School Diploma: 2011 Clifton High School - Clifton,
Promoted to a Key Holder within seven months of employment.
Promoted a store manager within fourteen months of employment.
Reduced store losses in Paramus Park Mall. Inventory result were .20% vs company target of .79%
Reduced store losses in Newport Center mall. Inventory results were .78% vs a company target of 2.0%. Making those results the best since the opening of that location.
Increased the volume of "Call It Spring" (different division under ALDO) from a 1.2 million in 2012 to now a 1.4 million dollar location.
In 2012and 2013 I've had breaking record Black Friday numbers since the opening of this location.
Managing the largest volume Call It Spring location in New Jersey.