Customer service and sales expert who identifies customer needs and delivers solutions to problems. Obtain a position utilizing my key strengths in a professional work environment with advancement opportunities.
On track for quarterly Pace Setter.
Consistently highest units per transaction in department.
Receives many positive customer service letters.
Individually selected and given the opportunity to travel to help with new store opening.
Provides excellent customer service in a professional manner. Proven ability to diffuse any customer situation and provide proactive resolution. Shares product knowledge with customers while making personal recommendations. Demonstrates knowledge and proficiency in tasks and procedures to support multiple departments.
Researched and resolved credit and payment issues while maintaining Nordstrom's highest customer service standards. Worked in a collaborative team environment providing value and outstanding service to maintain customer loyalty. Assisted customers with credit inquires, setting up payment plans, updating interest rates and freezing accounts.
Processed Chapters 13, 11 and 7 bankruptcies.
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