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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Personable and dedicated Customer Service Representative with exceptional experience in customer relations. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Issue and conflict resolution
  • Dependable and reliable
  • Strong communication skills
  • Excellent multi-tasker
  • Office equipment proficiency
  • Effective team player
  • Flexible scheduling
  • Cheerful and energetic
  • Cash handling accuracy
  • Adaptive team player
  • High-energy attitude
  • Time management
  • Organized
  • Detail-oriented
  • Proficient in MS Office
Experience
10/2019 to Current
Sales AssociateFive Below Inc. － Toms River, NJ
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Helped average of 100-200 customers per day by responding to inquiries and locating products.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Communicated with customers about offerings, including policies, restrictions and refund policies.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
06/2019 to 10/2019
ServerIHOP International House Of Pancakes － Toms River, NJ
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Served average of 50-100 patrons daily at restaurant with consistent recommendations for exceptional service.
  • Prepared salads and appetizers to back up kitchen staff.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Placed reservations through phone
01/2019 to 06/2019
LN Youth CounselorKidspeace － Allentown, PA
  • Collaborated with social workers to support patients.
  • Evaluated patient behavior and reported changes to clinical team.
  • Located housing and other support services for displaced individuals working through social and behavior issues.
  • Educated patients on various resources, services and programs to maximize care.
  • Partnered with interdisciplinary teams to implement care plans.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Maintained thorough clinical treatment notes.
  • Conducted individual and group therapy sessions for outpatient clients.
  • Identified treatment goals based on individual diagnosis and history.
  • Supported and counseled clients with drug and alcohol addiction.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
03/2017 to 12/2018
ManagerTTS Managment Services － Orlando, FL
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Determined efficient work schedules for team on daily and weekly basis to keep project moving and each shift properly staffed.
  • Managed day-to-day operations, including supervision and assignment delegation for 10-15 member team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Maintained high level of morale and team-work on production floor through frequent communication with 10-15 employees.
  • Showed associates new procedure and product techniques.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Coached new team members on job tasks and performance strategies.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
Education and Training
06/2010
High School DiplomaSheeler High School － Apopka, FL
Expected in 12/2022
BusinessOcean County College － Toms River, NJ
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Resume Overview

Companies Worked For:

  • Five Below Inc.
  • IHOP International House Of Pancakes
  • Kidspeace
  • TTS Managment Services

School Attended

  • Sheeler High School
  • Ocean County College

Job Titles Held:

  • Sales Associate
  • Server
  • LN Youth Counselor
  • Manager

Degrees

  • High School Diploma
    Business

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