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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycle's, overseeing efforts of teams across high-traffic retail environments.

Skills
  • Adapt to diverse groups
  • Exceptional customer service
  • Stocking and replenishing
  • Merchandising expertise
  • Problem-solving skills
  • Excellent people skills
  • Interpersonal skills
  • Relationship building
  • Multi-tasking strength
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Word
  • Issue resolution
  • Staff management
  • Recruiting and interviewing
Work History
Sales Associate, 04/2019 to Current
Ann Taylor – Annapolis, MD
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Sales Associate (Kids Wear, Kids Shoes, Women's), 01/2019 to Current
Nordstrom – Annapolis, MD
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Assistant Manager (Kids Wear, Kids Shoes), 02/2018 to 01/2019
Nordstrom – Annapolis, MD
  • Assessed employee performance and developed improvement plans.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Coached team on effective upselling and cross-selling methods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Communicated with managers of other departments to maintain transparency.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assistant Manager (Women's, Kid's), 02/2017 to 08/2018
Nordstrom Rack – Annapolis, MD
  • Assessed employee performance and developed improvement plans.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Coached team on effective upselling and cross-selling methods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Communicated with managers of other departments to maintain transparency.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assistant Manager (Men's, Shoe's), 02/2016 to 03/2017
Nordstrom Rack – Annapolis, MD
  • Assessed employee performance and developed improvement plans.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Coached team on effective upselling and cross-selling methods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Communicated with managers of other departments to maintain transparency.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Sales Associate, 02/2015 to 01/2016
Nordstrom Rack – Annapolis, MD
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Education
High School Diploma: 04/2009
Mount Oak Christian Homeschool - Bowie
Some College (No Degree): Transfer StudiesAnne Arundel Community College - Arnold, MD
  • Dean's List 2009 Fall Term
  • Dean's List 2010 Spring Term
  • Member of Phi Theta Kappa Omicron Theta Chapter in 2010
Bachelor of Science: Cultural Studies, 04/2015
Towson University - Baltimore, MD

Community Development Internship (Pig Town Main Street)

  • Promoted two big events through social media, event posting sites, such as yelp, and passing out flyers and posters to business owners in the community.
  • Edited the company website and updated the facebook page.
  • Kept the 311 service request spreadsheet up to date and the vacant houses spreadsheet up to date.
  • Overshadowed important meetings for my boss when he needed to be somewhere else and ran errands for him.
Skills
  • Adapt to diverse groups
  • Exceptional customer service
  • Stocking and replenishing
  • Merchandising expertise
  • Problem-solving skills
  • Excellent people skills
  • Interpersonal skills
  • Relationship building
  • Multi-tasking strength
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Word
  • Issue resolution
  • Staff management
  • Recruiting and interviewing
Work History
Sales Associate, 04/2019 to Current
Ann Taylor – Annapolis, MD
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Sales Associate (Kids Wear, Kids Shoes, Women's), 01/2019 to Current
Nordstrom – Annapolis, MD
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Assistant Manager (Kids Wear, Kids Shoes), 02/2018 to 01/2019
Nordstrom – Annapolis, MD
  • Assessed employee performance and developed improvement plans.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Coached team on effective upselling and cross-selling methods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Communicated with managers of other departments to maintain transparency.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assistant Manager (Women's, Kid's), 02/2017 to 08/2018
Nordstrom Rack – Annapolis, MD
  • Assessed employee performance and developed improvement plans.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Coached team on effective upselling and cross-selling methods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Communicated with managers of other departments to maintain transparency.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assistant Manager (Men's, Shoe's), 02/2016 to 03/2017
Nordstrom Rack – Annapolis, MD
  • Assessed employee performance and developed improvement plans.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Coached team on effective upselling and cross-selling methods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Communicated with managers of other departments to maintain transparency.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Sales Associate, 02/2015 to 01/2016
Nordstrom Rack – Annapolis, MD
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
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Resume Overview

Companies Worked For:

  • Ann Taylor
  • Nordstrom
  • Nordstrom Rack

School Attended

  • Mount Oak Christian Homeschool
  • Anne Arundel Community College
  • Towson University

Job Titles Held:

  • Sales Associate
  • Sales Associate (Kids Wear, Kids Shoes, Women's)
  • Assistant Manager (Kids Wear, Kids Shoes)
  • Assistant Manager (Women's, Kid's)
  • Assistant Manager (Men's, Shoe's)

Degrees

  • High School Diploma : 04/2009
    Some College (No Degree) : Transfer Studies
    Bachelor of Science : Cultural Studies , 04/2015

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