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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

In general I am a nervous person. I learn to adapt very quickly. I always do my job 100% of the time. I am very creative and open minded person.

Skills
  • Customer service
  • Written and oral communication skills
  • Reading comprehension skills
  • Reliable and punctual
  • Cash handling accuracy
  • Active listening
  • Listening skills
  • Customer- and service-oriented
Experience
06/2019 to Current
Sales AssociateJourneys － Kalamazoo, MI
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Offered product and service consultations and employed upselling techniques.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas like socks and meeting the stores sale goal.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Surpassed daily sales goals by 20% by cross-selling shoe protectant and promoting additional products.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Mixed and matched paints according to customer specifications.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
10/2018 to 04/2019
CashierDollar Tree － Kalamazoo, MI
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Built relationships with strategic partners leading to business development opportunities.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
12/2017 to 05/2018
Sales AssociateClaire's Boutique － Kalamazoo, MI
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Helped average of 5-10 customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Educated customers on product and service offerings.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
03/2017 to 09/2017
Restaurant Team MemberDiary Queen － Kalamazoo, MI
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Reviewed contents on food trays to check receiving complete order.
  • Accepted payments and made change to process transactions.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Washed and sanitized dishes after every use to protect customers.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept work areas, utensils and pans cleaned and sanitized.
Education and Training
06/2018
High School DiplomaKalamazoo Central High School － Kalamazoo, MI

High school was tough but I found was to deal with it. I played tennis, did tech crew for the plays and musicals, and I also helped with putting together dances.

  • 2.3 GPA
Some College (No Degree): Film And Video ProductionKalamazoo Valley Community College － Kalamazoo, MI
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Resume Overview

Companies Worked For:

  • Journeys
  • Dollar Tree
  • Claire's Boutique
  • Diary Queen

School Attended

  • Kalamazoo Central High School
  • Kalamazoo Valley Community College

Job Titles Held:

  • Sales Associate
  • Cashier
  • Restaurant Team Member

Degrees

  • High School Diploma
    Some College (No Degree) : Film And Video Production

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