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Sales Associate Resume Example

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SALES ASSOCIATE
Skills
  • Retail loss prevention
  • Inventory control procedures
  • Dispute mediation
  • Cash handling accuracy
  • Merchandising knowledge
  • Sales development
  • Reliable and punctual
  • Verbal/written communication
  • Sales expertise
  • Team player mentality
  • Active listening
  • Customer Service
  • Outgoing personality
  • Reading comprehension skills
  • Cash register operation
  • Customer- and service-oriented
  • Written and oral communication skills
  • Documentation and record keeping
  • Energetic self-starter
  • Negotiations
  • Excellent communication skills
  • Strategic planning
  • Hard working
  • Hustler
Education and Training
Some College (No Degree) - Health Management And Clinical Assistance
California State University - Dominguez HillsCarson, CA
Summary

Hi, my name is Lucia Nicolas a Hardworking and reliable person with strong ability in learning and accomplishing new task everyday and achieving great Customer Service .Offering great communication skills, team-oriented mentality, and delivering quick but efficient work, with 100% of dedication. As highly organized, proactive and punctual, I am also a reliable Associate with over 3 years of expertise in arranging new merchandise, managing cash registers and independently opening and closing store. Engaging with enthusiasm, I am committed to providing outstanding customer service.

Experience
Sales AssociateSTYLIN FASHION, STYLIN FASHION | Los Angeles, CA06/2017 - 03/2020
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Trained all new sales employees on effective operational strategies to maximize team performance and techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through system and coordinated product deliveries.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Used Computer register system to ring up customer purchases, process payments and issue receipts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Communicated with customers about offerings, including policies, restrictions and refund policies.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Basketball PlayerAnimo Jackie Robinson CHS | Los Angeles, CA08/2017 - 06/2019
  • Maintained eligibility requirements to keep team position.
  • Followed rigorous practice schedule, maintained dress requirements and always contributed to team improvements.
  • Adhered to robust programs for training, exercise and diet in order to maintain top physical fitness.
  • Exercised strong leadership skills and practiced self-discipline on and off field.
  • Showed discipline and responsible nature during and outside of competitions.
  • Successfully balanced 20 hours per week of athletic activities while managing demanding academic schedule.
  • Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
  • Studied competitors to understand different strategies and gain important advantages.
  • Reacted to complex game situations quickly and effectively.
  • Listened to coaches, trainers and support staff and implemented suggestions to enhance team contributions.
  • Accepted constructive criticism from coaches and teammates to improve skills.
  • Maintained optimal physical fitness levels through active training, nutritional optimization and positive lifestyle choices.
  • Adhered strictly to rules and regulations of activities department and district.
  • Attended all scheduled practices and training sessions to maintain peak athletic performance.
  • Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
  • Supported and mentored junior team members to promote collaboration and improve collective expertise.
  • Communicated with diverse group of fellow athletes, coaches and game officials to maintain positivity and good sportsmanship.
Sales AssociateEva's Fashion | Los Angeles, CA06/2016 - 05/2017
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Processed orders through system and coordinated product deliveries.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Negotiated and closed deals with minimal oversight.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Church VolunteerIglesia San miguel arcangel | Los Angeles, CA05/2013 - 02/2017
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Tracked usage of supplies and placed orders to maintain inventory levels.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Scheduled meetings for the head board and coordinated materials to be distributed to all attendees.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
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Resume Overview

Companies Worked For:

  • STYLIN FASHION, STYLIN FASHION
  • Animo Jackie Robinson CHS
  • Eva's Fashion
  • Iglesia San miguel arcangel

School Attended

  • California State University - Dominguez Hills

Job Titles Held:

  • Sales Associate
  • Basketball Player
  • Church Volunteer

Degrees

  • Some College (No Degree) - Health Management And Clinical Assistance

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