Skilled customer service agent committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Patient and understanding willing to resolve the issue with dignity and concern.
Active listening skills
Strong organizational skills
Ability in conflict resolution
Sales Associate, 11/2006 － CurrentWilliams Sonoma － Woodcliff Lake, NJHired as seasonal help in November 2006, worked 4 years as seasonal associate. Hired part time January 2010 until present. Total of 11 years working at Williams Sonoma.Achieved high sales percentage with value-focused customer service. Worked as a team member performing cashier duties, product assistance, teaching technique classes, and on online orders. Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Knowledge of store policies regarding payments, returns and exchanges, in depth product knowledge.
Office Manger, 08/1988 － CurrentDr. Linda Wells － Park Ridge, NJGreet patients, make, confirm and cancel appointments. Responsible for all billing of patients and billing to their insurance company. Submit claims electronically. Follow up on unpaid claims and outstanding patient invoices. Takes care of all of the daily operations in the office including bill paying and maintaining checking account. Handles cash and deposits using the proper accounting procedures and documentation.
Education and Training
1981Bergen Community College － Paramus, NJ, USAAssociate of Arts