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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary

Successful at continually meeting or exceeding sales and service objectives. Knowledgeable about advertising standards and winning strategies. Expertise in customizing approaches to fit the businesses, markets and target customers.

Skills
  • Relationship building and management
  • Goals and performance
  • Sales analysis
  • Team training
  • Staff management
  • Order management
  • Oral and written communication
  • Sales reporting
  • Point of sale knowledge
  • Excellent people skills
  • Cash register operation
  • Product and service sales
  • Problem-solving skills
  • Cash handling
  • Up-selling
  • Shipment processing
Work History
Sales Associate, 07/2019 to Current
At&t Live Mobile – Central, LA
  • Maintained records related to sales, returns and inventory availability
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Maintained organized, presentable merchandise to drive continuous sales
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Senior District Manager, 01/2011 to 06/2019
Regis Corp. – 7201 Metro Blvd , Minneapolis, MN
  • Recommended brand products to customers, highlighted benefits and redirected objections to secure more than 150,000 or more in sales per month
  • Visited customer locations to determine needs, set up contracts and provide training
  • Monitored budgeting, forecasting, expenditures and performance for all salons
  • Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets
  • Collaborated with Salon Leaders to determine company goals and translate goals to individual salon needs
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by 10% or more per month
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for salon
  • Asked appropriate open-ended questions to discover prospects' needs and requirements
  • Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis
  • Brought in 150,000 or more in monthly revenue across 8 or more accounts
  • Investigated and resolved strategic issues affecting clients and stylist operations
  • Trained and coached team of sales professionals focused on servicing
  • Trained Salon managers on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability
  • Motivated team members to meet and exceed sales targets
1st Assistant Manager , 09/2001 to 12/2010
McDonald's – Baton Rouge , LA
  • Administered property-related budgets, reviewed invoices and tracked costs
  • Promoted positive company and owner relationships through proactive attention to concerns
  • Handled all customer complaints promptly and appropriately, calling in repairmen and other support services as needed
  • Counted cash in register drawer to balance register at beginning and end of shift
  • Trained and mentored new employees to maximize team performance
  • Boosted team productivity and efficiency by leveraging top-notch skills and abilities
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas
  • Inventory control
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members
  • Greeted and welcomed new members, establishing and updating memberships to crew member programs
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Reported to store manager regarding all store and staff issues, financial goals and sales
Education
High School Diploma: 2003
Broadmoor Senior High School - Baton Rouge, LA
Associate of Arts: Cosmetology Education, 2010
Dj's School of Cosmetology & Esthiology - 10120 Red Oak Dr
Associate of Business Administration: Business Administration, Expected in 09/2023
Southern New Hampshire University - Hooksett, NH
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Resume Overview

Companies Worked For:

  • At&t Live Mobile
  • Regis Corp.
  • McDonald's

School Attended

  • Broadmoor Senior High School
  • Dj's School of Cosmetology & Esthiology
  • Southern New Hampshire University

Job Titles Held:

  • Sales Associate
  • Senior District Manager
  • 1st Assistant Manager

Degrees

  • High School Diploma : 2003
    Associate of Arts : Cosmetology Education , 2010
    Associate of Business Administration : Business Administration , Expected in 09/2023

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