Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions.
Proven expertise in insurance products, service, and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Used software tools including Avaya phone, CTI software Spoke with customers by phone. Provided information about products and services. Took and recorded orders. Received and processed incoming phone calls from the customer or client base. Recorded details of customer transactions, inquiries, complaints, comments. Prioritized data entry daily to ensure customers' needs were met. Effectively identified customer concerns over the phone. Determined charges for services requested. Collected deposits or payments. Referred unresolved customer grievances for further investigation. Notified customers of any planned adjustments. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Recommended improvements in products, packaging, shipping, service, and billing methods and procedures to prevent future problems. Referred unresolved customer grievances to designated departments for further investigation. Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Determining charges for services requested, collected deposits and payments, and arranged for billing.
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