Upbeat and flexible outstanding customer service with 2 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment.
Consistently exceeded daily sales targets with an average of $20 in sales each day.
Routinely helped as many as 200 customers each day in a high-volume retail outlet.
Met monthly sales goals for 3 months straight.
Processed an average of 100 transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Processed shipments and maintained organized stock shelves.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Examined hair texture and condition to determine appropriate treatment.
Promoted and sold salon services and products.
Educated guests on proper hair care.
Set up workstation and treatment room with necessary products, equipment and supplies.
Operated cash register to receive payments from customers.
Carefully monitored children's play activities.
Member of Alpha Kappa Alpha Club
Member of the Academy of the Arts.
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