Customer Service Specialist who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Contributed to a drop in shoplifting through increased awareness and intervention measures. Received 3 “exceeds expectations” ratings on most recent performance review. Awarded "Caught in the Act Award" for employee of the month in November 2011.
Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience (using STARS). Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Processed shipments and maintained organized stock shelves. Marked clearance products with updated price tags. Built and maintained effective relationships with peers and upper management.
Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gave constructive feedback to motivate team members. Built and maintained effective relationships with peers and upper management. Kept current on market and product trends to effectively answer customer questions. Attended team meetings each month to voice concerns and offer constructive feedback to others. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags.
Managed team of 6 of team members. Served as mentor to junior team members. Mentored team members to succeed and advance within the department and company. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Directed and supervised team members engaged in ticket redemption, inventory-taking and game attending.
Coursework in Product Design, Material Engineering and Design Engineering. Member of Society of Asian Scientists and Engineers. Competed in Fall 2011 Senior Design Competition. OSHA safety certified.
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