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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Personable and dedicated Customer Service Representative/ Sales Associate with extensive experience in various industries. I am able to thrive in very fast-paced work environments and have proven to be quite handy in many different work-place settings. I am a solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Inventory control procedures
  • Relationship selling
  • Merchandising knowledge
  • Brand promotions
  • Cash handling accuracy
  • Retail loss prevention
  • Outgoing personality
  • Team player mentality
  • Reliable and punctual
  • Customer- and service-oriented
  • Listening skills
  • Cash register operation
  • Verbal/written communication
  • Product Sales
  • Reading comprehension skills
Experience
Sales Associate
Tampa, FLThe Home Depot/Apr 2020 to Current
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Helped average of 10-15 customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Won store sales competition for customer service, resulting in two Homer awards.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend optimal [Product or Service] selections.
Housekeeping Attendant
Boca Grande, FLThe Gasparilla Inn & Club/Feb 2019 to Jul 2021
  • Replenished guest supplies and amenities.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Delivered special request items such as cribs to guest rooms.
  • Organized supplies for efficient use based on expected customer needs.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Informed supervisor when supplies were low.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Completed more than 15 rooms each four hour shift while maintaining 100% satisfaction rating from customers.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Interacted pleasantly with clients and guests when performing daily duties.
Receptionist
Englewood, FLJ Nails & Spa/Aug 2019 to Mar 2020
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Entered data in scheduling software to keep records of appointment and client information.
  • Scheduled and confirmed appointments.
  • Responded to customer concerns and issues by listening and addressing their needs as soon as I can.
  • Sorted incoming mail and directed to correct personnel each day.
  • Assisted 15-20 visitors per day by directing to appropriate personnel and answering average of 30 calls and emails daily.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Managed more than 25 incoming calls per day.
  • Organized and updated daily schedules and monthly calendar obligations for various levels of management and staff.
Hostess
Venice, FLCassariano Italian Eatery/Dec 2018 to Feb 2019
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing tables.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Tracked seated guests and available seating using seating arrangment.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered questions about food and order statuses for waiting customers.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education and Training
Associate of Science: Cardiovascular TechnologyHillsborough Community CollegeExpected in May 2023Tampa, FL
High School DiplomaLemon Bay High SchoolMay 2020Englewood, FL
Certifications
  • CPR/EMR/First-Aid Certified - 2019-2020
  • Microsoft Word, Powerpoint, and Excell Certified - 2016-2017
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Resume Overview

Companies Worked For:

  • The Home Depot
  • The Gasparilla Inn & Club
  • J Nails & Spa
  • Cassariano Italian Eatery

School Attended

  • Hillsborough Community College
  • Lemon Bay High School

Job Titles Held:

  • Sales Associate
  • Housekeeping Attendant
  • Receptionist
  • Hostess

Degrees

  • Associate of Science : Cardiovascular Technology
    High School Diploma

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