LiveCareer-Resume

sales and service manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Inspiring manager with extensive experience in [Type] product industries and [Number] years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.

Skills
  • Policy Enforcement
  • Account Authorizations
  • Performance Evaluations
  • Handling Escalations
  • Workflow Management
  • Verbal and Written Communication
  • Positive and Constructive Feedback
  • Time Management
  • Problem-Solving
  • Continuous Improvement
  • Client Relations and Retention
  • Team Building and Leadership
  • Problem Solving
  • Customer Service
Education and Training
OSU Okmulgee Okmulgee, OK, Expected in 05/2002 Associate of Science : HVAC Installation And Repair - GPA :
Experience
24 Hour Fitness Worldwide, Inc. - Sales and Service Manager
San Leandro, CA, 05/2021 - Current
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Audited customer account information to identify issues and develop solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Conducted research and reviewed findings to solve customer issues.
  • Explained benefits, features and recommendations to maximize client retention.
  • Organized client contracts, records and reports to strengthen traceability.
  • Monitored phone calls to provide feedback and coaching.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
American Woodmark - Service Technician
San Diego, CA, 07/2017 - 05/2021
  • Completed high volume of [Type] appointments for customers across [Location].
  • Stayed on top of changes in company offerings and policies by remaining in frequent contact with service, inventory management and technical personnel.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Cross-sold additional products and services to purchasing customers.
  • Created professional sales presentations and attended retail trade shows to creatively communicate product quality and market comparisons.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Resolved customer issues and offered continual support throughout sales, delivery and [Type] processes.
  • Scheduled and attended [Number] appointments per week.
  • Provided accurate and detailed quotes for customers to maintain customer satisfaction.
  • Achieved sales goals, increasing revenue by [Number]% for top accounts and expanding personal sales portfolio.
  • Maintained clean, organized and professional service vehicle.
  • Strengthened branding initiatives by coordinating annual events to maximize outreach.
Terminix International, Inc - Sales and Service Technician
Saint Louis, MO, 07/2015 - 07/2017
  • Trained new team members on service processes to increase productivity.
  • Installed new appliances, wiring and machinery in homes with defective equipment.
  • Examined previously completed work for accuracy.
  • Kept records of parts and equipment used in projects to update inventory.
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
  • Logged services performed in service ticket system.
  • Set up and operated mechanical and manual tools and equipment.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Installed new components or replaced defective parts to restore functionality.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Completed scheduled appointments on time to drive quality service.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Prepared job assignment reports and forms for accountability and traceability.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
  • Disassembled dysfunctional machinery to perform root cause analysis and repair machine.
  • Tracked inventory used and notified supervisor about re-ordering needs.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Reconditioned and repaired machine systems and components to return to operation.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Maintained certifications and completed training on systems and components.
  • Conducted service appointments to diagnose and fix problems.
  • Developed preventive maintenance procedures and schedules.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Terminix International, Inc - Sales and Service Technician
Salinas, CA, 10/1998 - 06/2015
  • Service
  • Sales
  • Install

Management

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Resume Overview

School Attended

  • OSU Okmulgee

Job Titles Held:

  • Sales and Service Manager
  • Service Technician
  • Sales and Service Technician
  • Sales and Service Technician

Degrees

  • Associate of Science

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