Motivated Sales and Marketing Executive with experience driving profits through relationship-building and targeted sales plans. Dedicated veteran at attracting new business and boosting retention through customer management, market research and on-point advertising campaigns. Background overseeing sales and marketing team motivation, development and daily activities. Revenue-driven Sales and Marketing Executive with 3 Years years of progressive responsibility in sales and reservation team management. Technology-literate leader providing modern solutions to lasting deficiencies.
Skills
Knowledge of [MARSHA, MGS,HPP, OPERA, IDS,Sales Force ] MICE travel Holiday package up selling
Sales and Marketing ExecutiveHyatt Regency – City, ,
Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Created sales volume reports to reflect overall business trends and business vertical trends.
Identified customer needs by asking questions and advising on best solutions.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Produced sales documents, finalized deals and filed records.
Greeted and assisted customers to foster positive experiences.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
11/2021 to 01/2023
Reservation Cluster AssociateMarriott International – City, ,
Managing Reservation for both the Marriott Hotels in Lucknow (Fairfield Marriott Lucknow & Renaissance Lucknow 333 Room’s)
Balanced customer requirements and budgets against travel goals and industry trends to create optimal packages
Balancing inventory and coordinating with revenue team for pricing according to city demands
Coordinating with sales for corporate Booking and uploading the rates on Mgs as per contract as well as handing group reservation via group housing solution by creating mini hotel and flowing the reservations on opera through Marsha
Maintained client accounts by obtaining, recording and updating personal and financial information.
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Relayed information on availability, pricing and discounts to customers.
Verified guest information and payment options ensuring accuracy and completeness.
Took reservations from patrons by phone or online.
Employed clever up-selling techniques to increase Revenue holiday price by communicating holiday extras, deals and packages to customers
Balancing the room's inventory as per the room availability on different online travel agent
Checking Smith report on daily basis to make sure we are ahead of our comp set hotels and planning strategies to achieve ADR.
04/2019 to 03/2020
Reservation Sales RepresentativeMarriott International, CEC – City, ,
Handled high-volume telephone calls to address and resolve customer queries for room reservation
Followed scripts and processes to uphold brand standards
Processed refunds, exchanges and service requests for customers
Kept detailed records of customer interactions for future reference
Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Relayed information on availability, pricing and discounts to customers.
Researched and resolved customer issues.
Suggested amenities suited to clients' needs.
Kept accurate knowledge of types of rooms available at various resort locations.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Understood and followed oral and written directions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
09/2017 to 12/2017
Hotel InternPiccadilly Lucknow – City, ,
Deposited guest valuables in hotel safes or safe-deposit boxes.
Posted incidental charges to ledgers, manually or by using computers.
Performed bookkeeping activities to balance accounts and conduct nightly audits.
Arranged tours, taxis or restaurant reservations for customers.
Issued room keys and escort instructions to bellhops.
Transmitted and received messages using telephones or telephone switchboards.
Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Contacted housekeeping or maintenance staff to report room or building issues.
Greeted, registered and assigned rooms to hotel or motel guests.
Input and confirmed reservations for guests.
Answered guest inquiries, recommending shopping, dining or entertainment.
Assisted guests at check-in, providing information on various services within hotel.
Advised housekeeping staff of rooms vacated and ready for cleaning.
Recorded guest comments or complaints, escalating to management for immediate resolution.
Education and Training
Expected in 03/2019 to to
Bachelor of Science: HOSPITALITY AND HOTEL ADMINISTRATION INSITUTE OF HOTEL MANAGEMENT, CATERING TECHNOLOGY - Goa, GPA:
Expected in 03/2015 to to
HSC: Accounting And Business Management Hindustan Aeronautics Limited School - , GPA:
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