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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-focused Hotel Sales and Marketing professional with strength in solution based sales strategies, relationship building and exceptional client experience during the sales process. Proactive leader with strengths in communication and collaboration. Proficient in leveraging client relationshops and hotel sales and marketing knowledge to promote on sustainable revenue growth. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Sales administration and reporting
  • Proposal and contract creation
  • Energetic self-starter
  • Results-oriented
  • Network and relationship development
  • Creativity, tenaciousness, ingenuity
  • Consultative, solution based, and relationship selling
  • Key account development
  • Brand-building strategies- ambassador
  • Sales territory growth
  • Profit and revenue-generating strategies
  • VIP services
  • Proficient in CI/TY and Lightspeed
  • Work ethic that will surpass the competition
  • Loyal to my team and management
  • Hotel first mindset
Experience
04/2021 to Current Sales and Marketing Coordinator Marriott International | Portland, ME,
  • Handled customer inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency.
  • Performed regular research on target audience's wants, needs and purchasing patterns.
  • Assisted salesforce with customer leads and follow up to build constant contact.
  • Analyzed competitors' marketing campaigns for insights to gain attention and sales for clients.
  • Collaborated with other team managers in meetings to brainstorm new ideas and discuss best ways to provide a positive guest experience.
  • Generated new leads within target market using traditional marketing, social media networking and direct networking with decision-makers.
  • Monitored social media for trending news, ideas and feedback.
  • Researched and evaluated competitor marketing and digital content.
  • Provided administrative support to supervisor and teammates.
  • Contributed to preparation of detailed promotional presentations.
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Collaborated cross-functionally on sales and marketing programs which led to greater brand awareness to generate future revenue.
  • Quoted pricing and met with clients and hotel management to plan and organize functions, including space requirements, food service and décor.
  • Supported sales team members to drive growth and development.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
12/2019 to Current Sales Coordinator Csm Corporation | Clackamas, OR,
  • Supported two sales managers for 900 rooms and 83,000 square feet of function space
  • Executed communication between sales team and hotel operations team via work orders and BEOs
  • Provided excellent customer service to in-house and future clients during planning process and on-site events
  • Efficiently entered leads into CRM, routed orders, created contracts and work orders
  • Consulted clients on final orders, upselling short term revenue opportunities
  • Participated in hotel wide committees
  • Occasionally executed some AV operations in function space when needed
01/2010 to 12/2019 Guest Service Manager and Catering Sales Peoples Bancorp Inc. | Coshocton, OH,
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available catering rates.
  • Utilized upselling to increase profit.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Maximized food profitability through menu matching and planning.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
08/2003 to 04/2009 Senior Mortgage Consultant Countrywide Financial | City, STATE,
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Received President's Club Award for 90% rate of closed loans.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers, and fee waivers.
  • Exceeded quarterly sales goals.
  • Generated sales by executing a complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Formalized sales process to enhance operations and promote the acquisition of new customers.
  • Cultivated relationships with realtors, prospects and buyers to drive profit opportunities.
Education
Expected in Bachelor of Science | Criminal Justice University of Illinois Chicago , Chicago Illinois , GPA:
Expected in Associate of Arts | Hospitality Management Saint Louis Community College, St Louis, MO GPA:

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resume Strength

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Resume Overview

School Attended

  • University of Illinois Chicago
  • Saint Louis Community College

Job Titles Held:

  • Sales and Marketing Coordinator
  • Sales Coordinator
  • Guest Service Manager and Catering Sales
  • Senior Mortgage Consultant

Degrees

  • Bachelor of Science
  • Associate of Arts

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