Sales And Leasing Consultant Resume Example HW Senior Living Apartment Homes

SALES AND LEASING CONSULTANT

Summary

Remarkably intelligent, motivated and forward-thinking Business Consultant. Offering extensive skill and knowledge in expanding business and profitability. Complemented with a proven track record of developing effective plans for company growth and advancement. Adept at communicating opinions on supported findings with logical conclusions and clear justification. Equipped with strong analytical skills, exceptional capability in analyzing and interpreting information in multiple viewpoints, along with well-developed skills in prioritizing, decision-making, and time management. Successful in establishing productive business relationships by rendering exemplary customer service. Able to develop competitive proposals; as well as forming, leading and motivating cross-functional teams. Articulate communicator, complemented with decisive judgment, critical thinking, delegation skills, and the ability to multitask effectively with minimum supervision within a fast-paced and challenging environment.

Skills

Client acquisition strategies
Customer needs assessment
Profit and Loss management
Business profitability and growth
Budgets
Relationship Development
Lead generation
Prospecting and networking skills

Organization
Business Operations
Strategic and tactical planning
Team Management
Product management and pricing
Regulatory compliance
Decision making and risk analysis
Problem Resolution

Experience

Sales and Leasing Consultant | 05/2012 to 08/2019
HW Senior Living Apartment Homes - Westminster, CA

Increased revenue and profitability by 131.8% from $2.2 Million to $5.1 Million per year while contracted with HW.
Radically increased occupancy from 72.4% to 100% Leased, out of 305 apartments within my first 2.5 years consulting for HW.
Consistently coordinated events with The Westminster Chamber of Commerce while enhancing our relationships with The Mayor of Westminster, The Westminster Chief of Police and The Westminster City Council Members.
Developed and maintained strong relationships within the Westminster community and nearby cities in the senior living and health care industry.
Provided extensive and memorable daily tours to families seeking 55+ senior living communities.
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Supervised and managed the housekeeping and maintenance staff on specific duties required in the completion of all apartments.
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
Implemented sales plans for online advertising by identifying and calling on prospects.
Championed contact management system launch to achieve 100% client organization.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Promoted a memorable leasing experience resulting in increased customer retention and loyalty.
Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
Prepared and processed all leasing contracts and agreement forms for new and existing residents.

Director of Maketing /Assistant Executive Director | 12/2008 to 12/2011
Buena Vista Management - Corona, CA

Significantly increased the community census of Crown Point Retirement, Assisted Living and Memory Care from 63.5% to 93.8% out of 163 total units for Buena Vista Management LLC.
Successfully accomplished monthly marketing strategy business plans for corporate office review.
Assessed physicians' reports to identify eligibility of prospective residents for retirement and assisted living.
Administered and organized all major events to support growth within the local community and Crown Pointe Retirement.
Trained employees in proper operational procedures and shared company policies and regulations.
Recruited and hired new employees based on company needs.
Created marketing signs or flyers for sales or promotional events.
Created agendas and communication materials for team meetings.
Analyzed and evaluated health conditions of residents and non-residents prior to returning or moving into assisted living or memory care.
Collaboratively worked with Veterans Aid & Attendance to assist residents in acquiring VA benefits.
Improved customer satisfaction by finding creative solutions to problems.
Provided extensive and memorable daily tours to families seeking Retirement, Assisted Living and/or Memory Care.

Loss Prevention Manager | 01/2003 to 12/2005
The Hudson's Bay Company - Calgary, CA

Earned promotion to a manager position within a short span of time after starting with The Hudson's Bay Company.
Remarkably boosted recovery and arrests by introducing and executing a successful loss prevention management program.
Productively augmented dollar recovery by 400% and increased external arrests by 47% as a Loss Prevention Manager from 04'-05'.
Revamped and developed the Loss Prevention presence within the HBC Management Team, Calgary Police Service and Mall Security Team.
Prepared weekly presentations on loss prevention issues and awareness programs for all managers and associates.
Managed and implemented the loss prevention schedule for all LP officers.
Coordinated a series of plans for LP officers seeking to excel in career paths within HBC.
Managed and updated electronic journals, fraud database and HBC computer programs.
Played a vital role in the installation and operation of CCTV camera systems as well as boosting the percentage statistics for external and internal arrests.
Provided expert oversight in recruiting and training a highly motivated Loss Prevention Team.
Administered day-to-day in-store audits, witness statements, prohibiting entry, legal action, trespassing, and incident reports for The Calgary Police Service.
Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Reviewed loss prevention exception reports and cash discrepancies.
Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
Decreased loss by facilitating training programs on loss prevention, policies and operations.

Hospital Security Officer | 01/2002 to 12/2003
Foothills Medical Centre & the Children's Hospital - Calgary, AB

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Promoted to The Emergency and Trauma Unit within my first week of employment.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Warned persons of rule infractions or violations and evicted violators from premises.
Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Communicated with team members and building management via radio, telephones, computers and proprietary security software.
Monitored and authorized entrance and departure of employees, visitors and other persons.
Protected company assets against theft or damage by conducting frequent building and grounds patrols.
Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Provided friendly and professional assistance to employees, visitors and customers.

Education and Training

University of Calgary - Calgary, AB, Canada - Calgary

Some College (No Degree)

Kinesiology

Completed several years of coursework in Exercise and Health Physiology - Unfinished.

Riverside Community College 95'-98' - Norco, CA

Some College (No Degree)

Administration of Justice

Completed 27 Credits and coursework in;

Introduction to the Administration of Justice
Principles and Procedures of The Justice System
Narcotics

Activities and Honors

Commander's Commendation Award for Outstanding Duty Performance - Auxiliary of The United States Air Force - March Air Force Base, CA, USA
Achievement Award for Recognition of Outstanding Accomplishments - Auxiliary of The United States Air Force - Vandenberg Air Force Base, CA, USA
Vice President of the Resident Student Association - The University of Calgary
Student Representative fro the Resident Complex Council - The University of Calgary
Chairman of the Community Review Board - The University of Calgary

Certifications

California RCFE Administrator Certification (2009-Present)

State of California - Department of Social Services (Community Care Licensing Administrator Certification Program)

Hobbies

Avid hockey player on a weekly basis, it's my therapy.
Jiu Jitsu
Off-Roading
Piano
Fishing

Resume Overview

Companies Worked For:

HW Senior Living Apartment Homes
Buena Vista Management
The Hudson's Bay Company
Foothills Medical Centre & the Children's Hospital

School Attended

University of Calgary - Calgary, AB, Canada
Riverside Community College 95'-98'

Job Titles Held:

Sales and Leasing Consultant
Director of Maketing /Assistant Executive Director
Loss Prevention Manager
Hospital Security Officer

Degrees

Some College (No Degree)
Some College (No Degree)

Sales and Leasing Consultant Resume Example

Resume Score: 80%

Resume Overview

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