Sales and Leasing Consultant Resume Example
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SALES AND LEASING CONSULTANT
Summary
Careful and diligent professional with solid experience in customer service. Skilled at preparing and managing customer satisfaction with quality-driven and friendly approach. Observant and level-headed with good multitasking, organizational and communication skills.
Skills
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Experience
SequoiaBerkeley , CASales and Leasing Consultant06/2019 to Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Completed delivery of sold and leased cars to customers within promised timeframes.
- Prospected for new sales and leasing customers via telephone, email and direct mail.
- Generated consistent interest by presenting non-confrontational selling processes to potential customers.
- Serviced 15 new clients per week to build connections and grow client database.
- Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
- Negotiated on clients behalf with managers to obtain affordable rates and prepare proper documents needed for sale of vehicle or warranty.
- Fostered good working relationships with owners, residents and board members.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Liaised between client and owners to address and remedy ongoing concerns with purchase of vehicle.
- Managed overall client relations, including promoting client satisfaction and streamlining services delivery.
- Showed prospects vehicles- highlighting features and redirecting concerns to capture interest.
- Fully abstracted all leases and entered all pertinent information into CRM management system.
- Reviewed and interpreted buyers orders to effectively enforce all requirements.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Responded to walk-in requests for financial assistance and devised personalized solutions.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Filled out paperwork to register vehicles and complete sales.
- Answered customer emails and telephone requests for information.
- Sourced vehicles from other dealer lots and auctions.
- Helped improve and drive business success by delivering sales, credit, warranty and other key metrics.
- Worked with off-site locations to find desired items for customers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Lunds Byerly'sPlymouth , MNCatering Server01/2016 to Current
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Took orders, prepared foods and processed payments in full-service private homes and establishments.
- Managed and restocked drink stations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Rearranged tables and chairs, located or rolled extra silverware and other items needed to prepare for large groups.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Provided exceptional service to 180+ customers per day at private catering events.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
The Realreal, Inc.Philadelphia , PAAsset Protection Specialist06/2012 to 06/2019
- Participated in court proceedings with evidence to support allegations.
- Constructed detailed case and investigative reports for local authorities.
- Initiated associate investigations, uncovering suspicious activities.
- Detained shoplifters, contacting and following local laws and company policies governing apprehensions.
- Reviewed CCTV footage to obtain evidence of theft.
- Controlled reduction of loss inventory by protecting company assets.
- Maintained store compliance with physical security schematics to protect assets.
- Researched and closed hundreds of cases involving shoplifting.
- Produced well-written reports detailing shoplifting and attempted theft submitting to DA offices and local law enforcement agencies.
- Investigated alarms and disturbances to maintain safety.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Surveilled all areas within facility to identify suspicious behavior.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Responded to emergency situations quickly to minimize risk and injury.
- Documented all security-related situations and submitted in-depth reports to Asset Protection Manager.
Education and Training
High School Diploma06/2011Middletown Senior High School, City
Vocational:Criminal Justice06/2011Orange-Ulster BOCES, City, State
- Completed coursework in the Criminal Justice field
- Received, security, hunting, hand gun and bow and arrow license.
- First aid & CPR certification.
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Resume Overview
School Attended
- Middletown Senior High School
- Orange-Ulster BOCES
Job Titles Held:
- Sales and Leasing Consultant
- Catering Server
- Asset Protection Specialist
Degrees
- High School Diploma 06/2011
Vocational : Criminal Justice 06/2011
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