, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Careful and diligent professional with solid experience in customer service. Skilled at preparing and managing customer satisfaction with quality-driven and friendly approach. Observant and level-headed with good multitasking, organizational and communication skills.
Skills
Communication skills
Friendly, positive attitude
Eager to learn
Negotiation strengths
Conflict mediation
Flexible
Goal-oriented
Observant
Investigative skills
Customer service
Service prioritization
Experience
Sales and Leasing Consultant, 06/2019 - Current Sequoia – Berkeley, CA,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Completed delivery of sold and leased cars to customers within promised timeframes.
Prospected for new sales and leasing customers via telephone, email and direct mail.
Generated consistent interest by presenting non-confrontational selling processes to potential customers.
Serviced 15 new clients per week to build connections and grow client database.
Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
Negotiated on clients behalf with managers to obtain affordable rates and prepare proper documents needed for sale of vehicle or warranty.
Fostered good working relationships with owners, residents and board members.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Liaised between client and owners to address and remedy ongoing concerns with purchase of vehicle.
Managed overall client relations, including promoting client satisfaction and streamlining services delivery.
Showed prospects vehicles- highlighting features and redirecting concerns to capture interest.
Fully abstracted all leases and entered all pertinent information into CRM management system.
Reviewed and interpreted buyers orders to effectively enforce all requirements.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Responded to walk-in requests for financial assistance and devised personalized solutions.
Greeted incoming customers and provided expert sales and service to drive revenue.
Showcased vehicle features and took customers on test drives in local area.
Managed sales negotiations and financing options.
Filled out paperwork to register vehicles and complete sales.
Answered customer emails and telephone requests for information.
Sourced vehicles from other dealer lots and auctions.
Helped improve and drive business success by delivering sales, credit, warranty and other key metrics.
Worked with off-site locations to find desired items for customers.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Catering Server, 01/2016 - Current Lunds Byerly's – Plymouth, MN,
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Set up and tore down all catering services in banquet halls and at customer locations.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Took orders, prepared foods and processed payments in full-service private homes and establishments.
Managed and restocked drink stations.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Rearranged tables and chairs, located or rolled extra silverware and other items needed to prepare for large groups.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Provided exceptional service to 180+ customers per day at private catering events.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Asset Protection Specialist, 06/2012 - 06/2019 The Realreal, Inc. – Philadelphia, PA,
Participated in court proceedings with evidence to support allegations.
Constructed detailed case and investigative reports for local authorities.
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