Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Careful and diligent professional with solid experience in customer service. Skilled at preparing and managing customer satisfaction with quality-driven and friendly approach. Observant and level-headed with good multitasking, organizational and communication skills.

  • Communication skills
  • Friendly, positive attitude
  • Eager to learn
  • Negotiation strengths
  • Conflict mediation
  • Flexible
  • Goal-oriented
  • Observant
  • Investigative skills
  • Customer service
  • Service prioritization
Sales and Leasing Consultant, 06/2019 - Current
Sequoia Berkeley, CA,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Completed delivery of sold and leased cars to customers within promised timeframes.
  • Prospected for new sales and leasing customers via telephone, email and direct mail.
  • Generated consistent interest by presenting non-confrontational selling processes to potential customers.
  • Serviced 15 new clients per week to build connections and grow client database.
  • Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
  • Negotiated on clients behalf with managers to obtain affordable rates and prepare proper documents needed for sale of vehicle or warranty.
  • Fostered good working relationships with owners, residents and board members.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Liaised between client and owners to address and remedy ongoing concerns with purchase of vehicle.
  • Managed overall client relations, including promoting client satisfaction and streamlining services delivery.
  • Showed prospects vehicles- highlighting features and redirecting concerns to capture interest.
  • Fully abstracted all leases and entered all pertinent information into CRM management system.
  • Reviewed and interpreted buyers orders to effectively enforce all requirements.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Responded to walk-in requests for financial assistance and devised personalized solutions.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Showcased vehicle features and took customers on test drives in local area.
  • Managed sales negotiations and financing options.
  • Filled out paperwork to register vehicles and complete sales.
  • Answered customer emails and telephone requests for information.
  • Sourced vehicles from other dealer lots and auctions.
  • Helped improve and drive business success by delivering sales, credit, warranty and other key metrics.
  • Worked with off-site locations to find desired items for customers.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
Catering Server, 01/2016 - Current
Lunds Byerly's Plymouth, MN,
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took orders, prepared foods and processed payments in full-service private homes and establishments.
  • Managed and restocked drink stations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Rearranged tables and chairs, located or rolled extra silverware and other items needed to prepare for large groups.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Provided exceptional service to 180+ customers per day at private catering events.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Asset Protection Specialist, 06/2012 - 06/2019
The Realreal, Inc. Philadelphia, PA,
  • Participated in court proceedings with evidence to support allegations.
  • Constructed detailed case and investigative reports for local authorities.
  • Initiated associate investigations, uncovering suspicious activities.
  • Detained shoplifters, contacting and following local laws and company policies governing apprehensions.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Maintained store compliance with physical security schematics to protect assets.
  • Researched and closed hundreds of cases involving shoplifting.
  • Produced well-written reports detailing shoplifting and attempted theft submitting to DA offices and local law enforcement agencies.
  • Investigated alarms and disturbances to maintain safety.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Surveilled all areas within facility to identify suspicious behavior.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Documented all security-related situations and submitted in-depth reports to Asset Protection Manager.
Education and Training
High School Diploma: , Expected in 06/2011
Middletown Senior High School - Middletown, NY,
Vocational: Criminal Justice, Expected in 06/2011
Orange-Ulster BOCES - Goshen, NY
  • Completed coursework in the Criminal Justice field
  • Received, security, hunting, hand gun and bow and arrow license.
  • First aid & CPR certification.

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Resume Overview

School Attended

  • Middletown Senior High School
  • Orange-Ulster BOCES

Job Titles Held:

  • Sales and Leasing Consultant
  • Catering Server
  • Asset Protection Specialist


  • High School Diploma
  • Vocational

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