An intelligent and enterprising leader with over 20 years of experience in multiple industries. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills.
Skills
Operations oversight
Profit and loss accountability
Cross-functional team management
Proficient in Mac, Windows, Microsoft Office, CRM, MIS,ERP, and WMS software
Six Sigma Lean Green Belt
Strategic thinker
Project management
Process Optimization/Improvements
Project Management
Experience
Department Manager of Warehouse Services, 10/2020 to Current Luther Burbank Savings – Ca, CA,
Planned and prioritized distribution operations of multiple sites by leading daily activities such as warehousing, transportation, and receiving.
Increased productivity by 10% through cross-training and thorough training of both current employees and new hires.
Organized warehouse design utilizing Lean principles to increase capacity 12%.
Managed vendor relationships to support the supply chain and maintain product quality.
Planned stock quantities according to market availability and engineering forecasts.
Promoted performance improvements by coaching, counseling, disciplining personnel, and appraising job results.
Devised and communicated new policies and procedures to drive improvements and meet evolving regulatory requirements.
Strengthened operational efficiencies and traceability.
Proactively identified and solved complex strategy problems impacting business direction.
Developed and implemented plans for storage and distribution activities emphasizing technological solutions for sustainability, including investments in eco-friendly containers, dynamic distribution networks and warehouse renovations.
Sales and IT Manager, 05/2016 to 07/2020 General Dynamics – Newington, VA,
Developed and implemented new sales strategies that increased sales by 9% in the first year after 5 years of consistent loss.
Tracked sales to generate reports for business development planning.
Transitioned to a CRM strategy to automate leads management that increased customer satisfaction and new order rates over 10%.
Collaborated with department heads and implemented web-based tracking and work issue logging to improve customer satisfaction.
Determined and alleviated hardware, software, and network issues.
Supported, configured, maintained, and upgraded VoIP phones, network, and in-house servers.
Set up user accounts, permissions, passwords, and defined network policies and procedures.
Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Assessed the latest innovations to recommend and adopt cost-effective, useful solutions.
Director of Operations, 03/2013 to 03/2016 Performance Team – Kearny, NJ,
Oversee daily operations of multi-million dollar divisional operation.
Monitored business trend forecasts, adjusting budgets, and operational plans to maximize growth and opportunities.
Road mapped trade show plans to outline benefits and address potential constraints before resource commitment.
Negotiated contracts with industry-leading organizations on multiple projects.
Determined performance goals and offered tactics for achieving milestones.
Researched underlying problems, regulatory compliance, and processes to resolve complex business issues and recommended strategic corrective actions.
Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Enforced security policies and procedures to protect company assets from theft, loss, or damage.
Managed profit and loss by following procedures, maintaining inventory, managing labor, expenditures and reviewing financial reports.
Developed incident management strategy, including troubleshooting, root cause analysis, and timely resolution.
Implemented policies, standard operating procedures, that improved quality, customer service, and logistics.
Partnered with managers and executives to drive and track non-technical and technical internal projects from inception through completion.
Industrial Radiographer, 12/2011 to 03/2013 Professional Service Industries, Inc, PSI – City, STATE,
Performed diagnostic imaging tests and examinations to capture visual evidence of casting, welding, and integrity defects.
Applied workplace safety rules consistently to prevent immediate danger to other employees, contractors, and the general public to reduce exposure to radiation.
Evaluated results obtained by procedures and produced reports outlining findings.
Organized supplies and restock work areas for maximum efficiency.
Earned reputation for good attendance and hard work.
Performed site evaluations, site surveys, and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed consistently with all quality objectives, including planning, control, and optimization strategies.
Warehouse Supervisor, 10/2009 to 12/2011 Encompass Communications, LLC – City, STATE,
Verified that materials were stored in the correct designated areas throughout warehouse and monitored inventory control levels for replenishment needs using a proprietary software of thousands of SKUs.
Successfully met all accuracy standards through consistent oversight, detailed recordkeeping, and implementation of process improvements.
Scheduled all warehouse employees and managed resource allocation to ensure efficient operations.
Safeguarded compliance standards by delivering support to production staff to continuously meet milestones and goals.
Trained staff on material handling processes to reduce shipping times.
Assessed employee performance and facilitated commendations and discipline as necessary.
Increased productivity and through cross-training and thorough training of both current employees and new hires.
Monitored daily shipping, handling, and receiving to promote smooth operations within the warehouse.
Participated in meetings with upper management to roll out initiatives and procedures that met benchmarks for production, quality, and safety.
Education and Certifications
Diploma: , Expected in Robert E Lee High School - , GPA:
Completed continuing education in Supply Chain and Logistics
Completed professional development in Project Management
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