sales and it manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

An intelligent and enterprising leader with over 20 years of experience in multiple industries. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills.

  • Operations oversight
  • Profit and loss accountability
  • Cross-functional team management
  • Proficient in Mac, Windows, Microsoft Office, CRM, MIS,ERP, and WMS software
  • Six Sigma Lean Green Belt
  • Strategic thinker
  • Project management
  • Process Optimization/Improvements
  • Project Management
Department Manager of Warehouse Services, 10/2020 - Current
Luther Burbank Savings Ca, CA,
  • Planned and prioritized distribution operations of multiple sites by leading daily activities such as warehousing, transportation, and receiving.
  • Increased productivity by 10% through cross-training and thorough training of both current employees and new hires.
  • Organized warehouse design utilizing Lean principles to increase capacity 12%.
  • Managed vendor relationships to support the supply chain and maintain product quality.
  • Planned stock quantities according to market availability and engineering forecasts.
  • Promoted performance improvements by coaching, counseling, disciplining personnel, and appraising job results.
  • Devised and communicated new policies and procedures to drive improvements and meet evolving regulatory requirements.
  • Strengthened operational efficiencies and traceability.
  • Proactively identified and solved complex strategy problems impacting business direction.
  • Developed and implemented plans for storage and distribution activities emphasizing technological solutions for sustainability, including investments in eco-friendly containers, dynamic distribution networks and warehouse renovations.
Sales and IT Manager, 05/2016 - 07/2020
General Dynamics Newington, VA,
  • Developed and implemented new sales strategies that increased sales by 9% in the first year after 5 years of consistent loss.
  • Tracked sales to generate reports for business development planning.
  • Transitioned to a CRM strategy to automate leads management that increased customer satisfaction and new order rates over 10%.
  • Collaborated with department heads and implemented web-based tracking and work issue logging to improve customer satisfaction.
  • Determined and alleviated hardware, software, and network issues.
  • Supported, configured, maintained, and upgraded VoIP phones, network, and in-house servers.
  • Set up user accounts, permissions, passwords, and defined network policies and procedures.
  • Submitted recommendations regarding infrastructure overhauls.
  • Managed projects from concept to implementation.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Assessed the latest innovations to recommend and adopt cost-effective, useful solutions.
Director of Operations, 03/2013 - 03/2016
Performance Team Kearny, NJ,
  • Oversee daily operations of multi-million dollar divisional operation.
  • Monitored business trend forecasts, adjusting budgets, and operational plans to maximize growth and opportunities.
  • Road mapped trade show plans to outline benefits and address potential constraints before resource commitment.
  • Negotiated contracts with industry-leading organizations on multiple projects.
  • Determined performance goals and offered tactics for achieving milestones.
  • Researched underlying problems, regulatory compliance, and processes to resolve complex business issues and recommended strategic corrective actions.
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Enforced security policies and procedures to protect company assets from theft, loss, or damage.
  • Managed profit and loss by following procedures, maintaining inventory, managing labor, expenditures and reviewing financial reports.
  • Developed incident management strategy, including troubleshooting, root cause analysis, and timely resolution.
  • Implemented policies, standard operating procedures, that improved quality, customer service, and logistics.
  • Partnered with managers and executives to drive and track non-technical and technical internal projects from inception through completion.
Industrial Radiographer, 12/2011 - 03/2013
Professional Service Industries, Inc, PSI City, STATE,
  • Performed diagnostic imaging tests and examinations to capture visual evidence of casting, welding, and integrity defects.
  • Applied workplace safety rules consistently to prevent immediate danger to other employees, contractors, and the general public to reduce exposure to radiation.
  • Evaluated results obtained by procedures and produced reports outlining findings.
  • Organized supplies and restock work areas for maximum efficiency.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, site surveys, and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed consistently with all quality objectives, including planning, control, and optimization strategies.
Warehouse Supervisor, 10/2009 - 12/2011
Encompass Communications, LLC City, STATE,
  • Verified that materials were stored in the correct designated areas throughout warehouse and monitored inventory control levels for replenishment needs using a proprietary software of thousands of SKUs.
  • Successfully met all accuracy standards through consistent oversight, detailed recordkeeping, and implementation of process improvements.
  • Scheduled all warehouse employees and managed resource allocation to ensure efficient operations.
  • Safeguarded compliance standards by delivering support to production staff to continuously meet milestones and goals.
  • Trained staff on material handling processes to reduce shipping times.
  • Assessed employee performance and facilitated commendations and discipline as necessary.
  • Increased productivity and through cross-training and thorough training of both current employees and new hires.
  • Monitored daily shipping, handling, and receiving to promote smooth operations within the warehouse.
  • Participated in meetings with upper management to roll out initiatives and procedures that met benchmarks for production, quality, and safety.
Education and Certifications
Diploma: , Expected in
Robert E Lee High School - ,
Status -
  • Completed continuing education in Supply Chain and Logistics
  • Completed professional development in Project Management


Six Sigma Lean Green Belt

Comp TIA A+ 801

Websites, Portfolios, Profiles

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Resume Overview

School Attended

  • Robert E Lee High School

Job Titles Held:

  • Department Manager of Warehouse Services
  • Sales and IT Manager
  • Director of Operations
  • Industrial Radiographer
  • Warehouse Supervisor


  • Diploma

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