Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

. Results-driven Sales Manager bringing 10+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

  • MS Office, including Word, Excel, PowerPoint, SharePoint, Outlook and Access 2007/2010
  • Knowledge of Web 2.0 Applications such as Facebook, Twitter, Instagram, YouTube, Google.
  • Speaks Arabic fluently
  • Lead generation
  • Social media savvy
  • Sales tracking
  • Recruiting and hiring
  • Market and competitive analysis
  • Rapport and relationship building
  • Complex project negotiations
  • Profit and revenue-generating strategies
  • Brand-building strategies
  • Compelling leadership skills
  • Sales process
  • Service-driven sales
  • Project management
  • Issue and conflict resolution
  • Sales Techniques
  • Staff development
  • Training & Development
  • Cross-cultural sales background
12/2015 to Current Sales and Inventory Manager Nationwide Children's Hospital | Ontario, OH,
  • Responsible for overseeing the product lifecycle, merchandise presentation and the receiving area in the store.
  • Sales driven, capitalizing on sales opportunity and deliver operational excellence in the store.
  • As a Manager on Duty, I’m sales driven and I maximize sales and profitability through observing and coaching the booksellers, making sure they are adhering to all company core values.
  • Deliver and grow sales and other business metrics year-over-year through optimizing merchandise presentation, zone maintenance and customizing merchandise selection.
  • Support the training of booksellers through observing and coaching when acting as the MOD.
  • Observe, mentor and motivate booksellers ensuring they consistently engage our customers and enthusiastically model our selling behaviors, culture and other company initiatives.
  • Ensure efficient execution of receiving and processing and shelving of daily receipts, returns, and customer orders.
  • Responsible for replenishment and ordering of products to capitalize on current and future sales trends.
  • Provide consistent communication and model expected behaviors to ensure compliance with all policies, procedures and our core values.
  • Support a successful business development program through accurate and timely processing, staging and shipping of orders.
  • Control shrink and expense by accurately completing and submitting all tracking and receiving paperwork, and ensuring that processes are followed.
  • In the absence of a CBDM, maintained a great relationship with school districts in providing them with quotes and delivering the product in a timely matter.
  • Ran the Social Media accounts of the store, with posts that promotes the store sales and products. We surpassed 3000 followers on instagram because of our unique engagement with our customer base.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
12/2012 to 12/2015 Receiving Manager Hyatt | Raleigh, NC,
  • Responsible for maintaining a productive receiving department, that runs in according to the Company core values and standards.
  • Planned and assigned workload to promote higher productivity standards and maximize on sales and profitability.
  • Delegated and communicated daily products to booksellers to achieve faster results.
  • Assisted in planning and executing company initiatives effectively as part of being a test store for multiple projects; Centralized returns in its first round.
  • Also as being the receiving department in which the first Ship from Store project was planned.
12/2004 to 12/2010 Assistant Sales Manager Bay Photo Lab | Santa Cruz, CA,
  • Primary responsibilities include running the store in the absence of the Store Manager, insuring that the store is run according to company standards and values.
  • Responsible for providing support to the booksellers in coaching them and directing their skills to providing excellent customer services.
  • Responsible for driving and maintaining sales.
  • Responsible for maintaining a great relationship with various schools, by providing great bookfair experiences throughout the year.
  • Maintained payroll and made sure we adhering to company regulation.
12/2002 to 12/2004 Manager Isra University Library | City, STATE,
  • Responsible for acquiring the library with latest educational material that will benefit both Students and Professors, while keeping in mind the university limited budget and resources.
  • Responsible for purchasing and acquiring required reading material before the start of classes.
  • Negotiated on behave of the university with multiple vendors to reduce the cost of book and research material.
  • Participated and traveled on behalf of the university in multiple international Book Expos to build relationships with international venders as well as sister libraries.
  • Maintained a record of all invoices and PO’s in accordance with the financial department.
Education and Training
Expected in 2020 Masters of English language | City University of NY, College of Staten Island, , GPA:
Expected in 2004 Bachelors of Art | English Language, Translation. Isra University, , GPA:

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School Attended

  • City University of NY, College of Staten Island
  • Isra University

Job Titles Held:

  • Sales and Inventory Manager
  • Receiving Manager
  • Assistant Sales Manager
  • Manager


  • Masters of English language
  • Bachelors of Art

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