Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Helpful Sales Administrator with strong planning, problem-solving and relationship-building skills. Assisting sales teams with identifying customer needs and creating customized solutions. Excellent verbal and written communication skills to document sales activities.

Skills
  • Transportation information
  • Credit and cash payments
  • Guest amenities
  • Safety and security procedures
  • Listening skills
  • Reservations
  • Marketing
  • Inventory oversight
  • Hospitality services
  • Administrative skills
  • Company policies and procedures
  • Effective planning
  • Time management
  • Team oversight
  • Oral and written communications
  • Microsoft Office
Experience
Sales Administrator/Front Desk Agent, 07/2018 to Current
Arkansas UrologyLittle Rock, AR,
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Computed guest billings and posted charges to room accounts.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Responded to inquiries and room requests made online, by phone or email.
  • Supported sales representatives with scheduling client meetings and coordinating travel for sales presentations.
Problem Solver/Inbound Stower, 10/2016 to 03/2017
7-Eleven, Inc.San Antonio, TX,
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Medical Receptionist, 06/2016 to 03/2017
Dr. Karim KhimaniCity, STATE,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Updated group medical records and technical library to support smooth office operations.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Straightened up the waiting room so that it remained neat and organized.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Observed strict HIPAA guidelines at all times according to company policy.
Store Manager, 03/2008 to 04/2012
Toys R UsCity, STATE,
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Education and Training
High School Diploma: , Expected in 06/2005
Asbury Park High School - Asbury Park, NJ
GPA:

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Resume Overview

School Attended

  • Asbury Park High School

Job Titles Held:

  • Sales Administrator/Front Desk Agent
  • Problem Solver/Inbound Stower
  • Medical Receptionist
  • Store Manager

Degrees

  • High School Diploma

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