Outgoing professional with highly developed skills in communication merchandising, staff training and development and upselling. Strong leader with outstanding background in motivating employees to deliver top-tier performance.
Skills
Communication
Staff development
Planning and coordination
Organization
Problem resolution
Entry level in Excel
Inventory management
Money Handling
Experience
Client Advisor, 10/2020 - Current Richemont – Hurst, TX,
Heavily involved with the movement of high end pieces and ensured high end proposal digitally and through conversation.
Maintained a cross sale average of 14.5 percent during the holiday season
Ensured to evolve each interaction with clients from a simple product inquiry to leaning and connecting with he client so they may leave with with more than they thought they needed and happily wanting to return.
Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained metrics and goals set by management by successfully assisting clients and during the select and connect process I would add on items and accessories in other categories to complete their purchase.
Within the time of my employment I received an average of 75 percent voice survey.
Ensured to be reliable by devoting my self to the team and sales floor by working longer shifts during moments of extreme traffic.
Sale Supervisor, 03/2018 - 07/2020 Claire's Accessories – Austin, TX,
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
Enhanced sales by implementing merchandising and promotional improvements.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
During the absence of the store manager from March 2019 - September 2019 I conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Organized and coordinated schedules, enabling consistent and adequate staffing for all shifts.
Managed sales team of 5, setting performance goals and strategies for attaining objectives.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Assistant Style Leader, 03/2017 - 03/2018 The Luxottica Group – Lockbourne, OH,
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Mentored team on effective upselling and cross-selling techniques.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Visual Manager with responsibilities that include creating detailed window displays, planning and creating visual updates, and consitistently monitoring stock of products new and old.
Processed credit and debit card payments and returned proper change for cash purchases.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Assistant Store Manager, 09/2015 - 03/2017 Tilly's – City, STATE,
Promoted to Management after 5 months of training as a sales lead.
Visual Manager with responsibilities that include, completing overnights to fully execute floor change, styled mannequins based current trends and monitored and reordered inventory items and product to fulfill displays and consistently replenishing product where needed.
Trained staff on daily duties, supervised and provided feedback, resulting in improved performance and customer satisfaction.
Assisted customers, answered questions and resolved problems for stellar customer service.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business
Performed a variety of operational task such as counting out registers and preparing bank deposits, logging product , as well as monitoring payroll
Sales Lead, 05/2015 - 09/2015 Tilly's – City, STATE,
Delivered quality customer service while cultivating client satisfaction and loyalty.
Assisted in training new sales associates to provide better service to the company and management
Successfully assisted customers with product selections and purchases, e-service transactions
Monitoring our stock on hand and re-stocking shipments when received and processing damages and transfers.
Promoted accessories and cross-sold additional products and services through use of active persuasion.
Managed cash register operations using POS system, including processing sales and returns.
Maintained accurate and attractive merchandise displays to maximize purchases
Delivered quality customer service while cultivating client satisfaction and loyalty.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2018 - Nassau Community College - Garden City, NY, GPA:
Dean's List Honoree 2016
Completed a dual degree and also obtained a certificate
Paralegal Certificate: Paralegal Studies, Expected in 05/2018 - Nassau Community College - Garden City, NY, GPA:
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