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Safe Security At Mercedes Benz Stadium Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Growing up, my mother instilled values in me so that i could survive. Being raised by a single parent was hard enough, and i hated seeing my mother struggle. By the age of 16 i was working my first job at Burger King. Sure it wasn't much, but i was able to get things for myself such as clothes and shoes so that my mother could provide for my younger siblings. The feeling of being able to provide for myself has always driven me to become a hardworker and grind. With time, i would take on jobs dealing with customer service and care because i love interacting with people and making them feel good. I love being able to provide a good experience for my guest because it allows them to see that although we may not know eachother personally, there is always someone out there who genuinely cares. Not only will i provide great customer service but i am also a very organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness and drive to take on added responsibilities to meet team goals. Plus i can work long hours and any day. You will not be disappointed.

Skills
  • While working in such demanding , customer oriented establishments, i have been lucky enough to develop certain skills that have helped mold me into the hardworker i am today. such skills include:
  • Time Management
  • Computer Proficiency
  • Problem Solving and Complaint Resolution
  • Safety Guidelines and Procedures
  • Collaboration and Teamwork
  • Friendly, Positive Attitude
  • Relationship Building
  • Customer and Service-Oriented
  • Composure and Emotional Control
  • Attention to Detail
  • Decision Making
  • All of these skills allow me to fully understand and accomplish all tasks at work, while also allowing me to properly serve, and care for my guest.

Work History
07/2020 to 06/2021 SAFE Security at Mercedes Benz Stadium Hilton Worldwide | Indianapolis, IN,
  • While working at the Mercedes Benz stadium, i was responsible for many things. Below is a list of all the things i had to follow in order to ensure the safety of guest.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Monitored and authorized entrance and departure of employees and visitors daily.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Participated in staff meetings, special events and professional development activities.
  • Reported suspicious activities and persons to law enforcement.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Permitted entry with escort for approved persons into secure locations.
07/2019 to 08/2020 Waitress Applebee's Grill + Bar | City, STATE,

While working at Applebees, i was responsible for the following...

  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Greeted new customers, discussed specials and took drink orders.
12/2018 to 08/2019 Waitress/Bottle Service Waitress Tapas Bar & Lounge | City, STATE,

While working at Tapas Bar and Lounge, i had to make sure that the following were completed before, during, and after each shift:

  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
  • Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
  • Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
  • Processed orders and facilitated customer payments using POS system.
  • Moved and set up seating, prepared extra silverware prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
Education
Expected in High School Diploma | Tucker High School, Tucker, GA GPA:
Expected in 05/2023 Associate of Arts | Early Childhood Education Georgia Piedmont Technical College, Clarkston, GA GPA:
Certifications
  • Security License - Expires January 2022
Languages
Spanish:
Professional Working
Negotiated:

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Resume Overview

School Attended
  • Tucker High School
  • Georgia Piedmont Technical College
Job Titles Held:
  • SAFE Security at Mercedes Benz Stadium
  • Waitress
  • Waitress/Bottle Service Waitress
Degrees
  • High School Diploma
  • Associate of Arts

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