Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Bilingual fluent in both Spanish and English
Team leadership
Problem resolution
Oral and written communication
High-energy attitude
Organizational strengths
Technologically savvy
Microsoft Office expertise
Call center experience
Route management
Fleet dispatching
Inventory control
Materials transport
Business development understanding
Equipment testing
Inspection skills
Documentation abilities
Vehicle operation
Customer needs assessment
Powertool safety
Sales techniques
GPS and map navigation
Multitasking
Reliable and trustworthy
Experience
06/2019 to Current
Rural Carrier AssociateFedex – Bristol, PA,
Collected mail from customers and brought back to facility for processing and sorting.
Drove USPS vehicle and delivered mail to rural locations.
Followed strict package safety standards to protect customers and team members.
Met performance targets consistently through hard work and efficient handling of each stop.
Distributed parcels and letters across 25-mile daily route of homes and businesses.
Handled undeliverable mail in accordance with established procedures.
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
02/2014 to 05/2019
Roadside Assistance Agent / Battery TechnicianAAA – City, STATE,
Assisted approximately 80-100 customers each week with vehicle issues. Solved and answered with an upbeat attitude all questions in a timely manner
Earned Top Seller for 4 years consecutively
Assisted customers with completing quick and efficient sales transactions
Achieved high sales percentage with consultative, value-focused customer service approach
Investigated technical issues using knowledge base and personal experience to complete timely resolutions
Ranked in top 98% for customer satisfaction among 45 competing battery technicians
Maintained revenue streams by exhausting every option before offering refunds on escalated calls
Oversaw warranty counseling process to manage expense controls
Translated services for team to serve Spanish speaking customer needs
Increased customer satisfaction ratings 98% by effectively answering questions, suggesting effective solutions and resolving issues quickly
Exceeded team goals and collaborated with staff to implement customer service initiatives
Consulted with upset customers to determine best methods to resolve service and billing issues
Kept detailed records of customer accounts, including actions taken, issues resolved and vehicle information
Trained 2 new employees each quarter in procedures and policies in order to maximize team performance
Documented conversations with customers to track requests, problems and solutions
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations
Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
10/2011 to 02/2014
Roadside Assistance Agent / Battery TechnicianAAA – City, STATE,
Assisted approximately 80-100 customers each week with vehicle issues. Solved and answered with an upbeat attitude all questions in a timely manner
Determined accurate prices for Batteries customer services, consistently searching for deals and best prices for customers
Earned Top Seller for 2 years consecutively
Assisted customers with completing quick and efficient sales transactions
Achieved high sales percentage with consultative, value-focused customer service approach
Investigated technical issues using knowledge base and personal experience to complete timely resolutions
Ranked in top 98% for customer satisfaction among 45 competing battery technicians
Maintained revenue streams by exhausting every option before offering refunds on escalated calls
Oversaw warranty counseling process to manage expense controls
Translated services for team to serve Spanish speaking customer needs
Increased customer satisfaction ratings 98% by effectively answering questions, suggesting effective solutions and resolving issues quickly
Exceeded team goals and collaborated with staff to implement customer service initiatives
Documented conversations with customers to track requests, problems and solutions
Education and Training
Expected in 2008 to to
High School Diploma: Francisco Mendoza - Isabela, P.R., GPA:
Expected in to to
: Automotive Mechanics ACG Technical College - New York, NY, GPA:
Accomplishments
Marketing
Implemented marketing strategies which resulted in growth of customer base.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.