, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Positive, upbeat customer service officer brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Observant
Interior and exterior patrol
Screening wands
CCTV surveillance
First aid and CPR certified
High level of integrity
Report writing
Reliability
Vigilant and watchful
First aid certified
Shift work experience
Microsoft Office expertise
Problem-solving abilities
Shipping and receiving understanding
High-energy attitude
Conflict mediation
Customer Service
Customer relations
Problem Resolution
Adaptive team player
Route management
Technologically savvy
Cash register operations
Bank deposit preparation
POS systems
Payment processing
Cash management
Cash counting machine operations
Cash drawer balancing
Materials transport
Maintaining equipment
Able to lift 75lb] pounds
Experience
10/2021 to CurrentSupplies Clerk IFedex Cross Border | East Brunswick, NJ,
Handling money according to company policy.
Calculate and count change quickly.
Running large amounts of cash throw a money counter.
Using a cash vault.
Load and unload heavy coin and cash bags up to (50lb) .
Receive payments for bus passes and issue receipts.
Process transactions per day with exceptional accuracy.
Inspect bus passes for damage and obtain replacements for customers.
Manage warehouse lost and found bike inventory.
Update interdepartmental employees on recalled bike inventory upon request. Deliver the recalled bike.
04/2021 to 06/2021Rural CarrierEldorado Resorts, Inc. | Columbus, OH,
Distributed parcels and letters daily route of homes and businesses.
Took outgoing mail from customers by hand and obtained letters from boxes.
Drove mail vehicle and delivered mail to rural locations in all weather conditions.
Followed strict package safety standards to protect customers and team members.
Delivered mail to residences and commercial customers outside of city limits along established postal route.
Picked up and delivered mail to businesses and residences on schedule, allotting time for poor weather and road conditions.
Kept meticulous records of any deliveries that were attempted or missed.
Greeted customers with pleasant attitude and offered assistance with mail-related issues.
Handled special issues independently, including missing postage and returned mail.
Collected mail from customers and brought back to facility for processing and sorting.
Obtained signatures for registered, certified and insured mail.
Sorted mail, arranging in delivery sequence for distribution.
Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
Cleaned and checked over vehicle after completion of all daily deliveries.
Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Assisted customers in receiving oversized parcels by carrying items inside.
Maintained and repaired mail truck.
mantainence and repair of mailbox and change lock and keys.
07/2018 to 04/2021Security OfficerSelect Medical Corporation | Bel Air, KY,
Monitored premises and recorded all activity in daily officer report.
Documented all security-related situations and submitted in-depth reports to superiors.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Guarded restricted areas to prevent unauthorized entry.
Worked with local law enforcement agents to apprehend suspicious individuals.
Immediately reported safety hazards for remediation response.
Assessed customers to determine current issues and potential solutions.
Answered questions from customers in person, offering regarding routing and bus including pass prices and details.
Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
Consulted with customers regarding needs and addressed concerns.
01/2018 to 06/2018Security GuardSelect Medical Corporation | Bensalem, PA,
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Communicated with team members and building management via radio, telephones, computers.
Provided friendly and professional assistance to employees, visitors and customers.
05/2017 to 12/2017Security Guard21st Sentry Security | City, STATE,
Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Monitored access control systems and key code records for suspicious activities.
Collaborated with local law enforcement agencies to support criminal investigations.
Responded to and thoroughly investigated all reported incidents to protect company assets.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Education and Training
Expected in 08/2016Training Program | Computer TechnologyPhoenix Job Corp, Phoenix, AZ, GPA:
Expected in | Computer TechnologyMaricopa Community Colleges - Gateway Community College, Phoenix, AZGPA:
Expected in Associate of Arts | Computer TechnologyGateway Community College, Phoenix, AZ, GPA:
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School Attended
Phoenix Job Corp
Maricopa Community Colleges - Gateway Community College
