Attentive Customer Service Representative with [number] years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Excellent customer service skills
Staff training and development
Exceptional time management skills
Strong interpersonal skills
Team building expertise
Strong conflict resolution skills
ROUTE SALES REPRESENTATIVE, 03/2008
to Current PEPSICO/FRITO-LAY – WILMINGTON,
Sold $[number] in [Product Name or Service Name] per [Time Period].
Responded to all customer inquiries thoroughly and professionally.
Placed special merchandise orders for customers.
Worked night and weekend shifts during holiday season, securing $[number] in of orders in [Time Period].
Accurately logged all daily shipping and receiving orders.
STORE MANAGER, 05/2006
to 03/2008 CVS HEALTH CORPORATION – SALEM,
Reported to the district manager regarding all store and staff issues.
Conducted store inventories once per quarter.
Scheduled and led weekly store meetings for all employees.
Assigned employees to specific duties to best meet the needs of the store.
Managed staff of [Number] sales associates, [Number] team leaders and [Number] assistant managers.