Logistics Specialist focused on drafting persuasive and comprehensive information papers, feedback reports and recommendations that influence company decision-making.
Works well independently
Route Planner December 2010 to CurrentFarm Fresh to You － West Sacramento, CA
In charge of evaluation and implementation of multiple routing software systems.
Create routes for company drivers in Southern and Northern California.
Determine need for realignment of delivery routes and affecting adjustments as needed.
Responsible for daily route uploads to TomTom Webfleet GPS website.
Driver Manager May 2008 to January 2010Hendrickson Trucking － Sacramento, CA
Supervise 50 company and owner operator truck drivers Approve time off requests and maximize driver hours for optimum efficiency Manage multi-lined phones answering calls from drivers and customers Assure on time deliveries by tracking time and distance and swapping loads as necessary Created on time delivery tracking grid to record performance for high profile customers Created weekly authorized personnel list for off hours incoming and outgoing traffic.
911 Dispatcher April 2007 to February 2008Sacramento County Sheriff Department － Sacramento, CA
Answer calls from citizens with emergency and non-emergency issues Direct medical and fire emergencies to appropriate fire district emergency lines Receive inter-agency calls from CHP, Sacramento Police, FBI, Homeland Security, and others Route towing calls to tow companies on rotational basis Handle calls from alarm companies and dispatched patrol officers as necessary Knowledge of penal codes, police 10-codes and detailed local geography.
Dispatch Specialist II February 2002 to February 2007Dish Network － Sacramento, CA
Organize jobs from database to create installer routes Track installer progress logging each job detailing start and stop times, and parts used Answer incoming calls from customers and call centers for status and troubleshooting Train new hires in proper dispatch procedures Use maps and online tools to direct installers to destinations.
Systems Technician March 2000 to January 2002SBC/AT&T － Santa Clara, CA
Installation of network interface card and drivers into subscriber computer Adjust TCP/IP stack as necessary, set up client for DHCP or static IP addressing as per order Responsible for running inside telco wiring and installing RJ-45 jack Install DSL splitter in customer wiring and install DSL modem Install DSL software onto subscriber computer Perform telephone customer support, guiding users of various computer knowledge levels through self install process and troubleshooting connection difficulties.
Electronics Technician/Network Administrator October 1999 to March 2000Microfit, Inc － Mountain View, CA
Execute final test and repairs of Microfit manufactured fitness measurement equipment Perform telephone troubleshooting for hardware and software problems at customer location Determined in-house computer upgrade needs and executed them, including replacement of motherboard, processor, memory, and installation of other hardware and software Administered local area network with 2 NT 4.0 servers, all clients running on Win 98, running daily backups on both servers and telephone system.
Associate of Applied Science : Computer Technology, Jul 97
Microsoft Certified Professional (MCP) Jul 98
Cisco Certified Network Associate Training Apr 01