Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Experienced logistics professional versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. Proven leader focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue.
Highlights
AS/400 experience
Ground and air transportation
Vendor management
Shipment consolidations planning
Automotive logistics and procedures knowledge
3PL knowledge
Decisive
LTL knowledge
Results-oriented
Logistics network analysis
Rate negotiations
Detail-oriented
Strategic planner
Cost reduction
Works well independently
Customer service-oriented
Experience
06/2012 to 01/2015Route ManagerWaste Management | Montrose, CO,
Analyze data to ensure on time carrier performance and initiate corrective action as required.
Manage Logistics Plans to ensure customer shipping and delivery requirements are met.
Major player in project to restructure Operations processes.
Procure carriers to move expedite shipments.
03/2011 to 09/2011Customer Service RepresentativeSykes Enterprises Incorporated | Fort Smith, AR,
Successfully performed all duties of customer service for assigned accounts.
Provide daily shipment reports and load tracing.
Schedule loads for pickup and responded timely to customer issues.
Special projects as requested.
01/2010 to 02/2011Fleet ManagerAmbulnz | Racine, WI,
Responsible for 120 local and OTR drivers.
Employee performance evaluations and coaching.
Disciplinary actions as required.
Documentation of all evaluation, disciplinary and coaching processes.
Plan loads for pickup, delivery and relays for maximum equipment utilization.
Coordinate with driver and customer to ensure on time pickup and delivery.
Proper and timely escalation of issues as necessary.
Schedule preventative maintenance for trucks and trailers.
Responsible for over-the-road breakdown issues.
Secure vendor to assess repairs needed.
Approve necessary repairs.
Approve and provide payment to vendor.
Secure backhaul loads when necessary.
Coordinate driver time off and projected shipment volume matrix to ensure coverage needs were met.
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