Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Experienced logistics professional versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. Proven leader focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue.
Highlights
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Experience
06/2012 to 01/2015 Route Manager Waste Management | Montrose, CO,
- Analyze data to ensure on time carrier performance and initiate corrective action as required.
- Manage Logistics Plans to ensure customer shipping and delivery requirements are met.
- Major player in project to restructure Operations processes.
- Procure carriers to move expedite shipments.
03/2011 to 09/2011 Customer Service Representative Sykes Enterprises Incorporated | Fort Smith, AR,
- Successfully performed all duties of customer service for assigned accounts.
- Provide daily shipment reports and load tracing.
- Schedule loads for pickup and responded timely to customer issues.
- Special projects as requested.
01/2010 to 02/2011 Fleet Manager Ambulnz | Racine, WI,
- Responsible for 120 local and OTR drivers.
- Employee performance evaluations and coaching.
- Disciplinary actions as required.
- Documentation of all evaluation, disciplinary and coaching processes.
- Plan loads for pickup, delivery and relays for maximum equipment utilization.
- Coordinate with driver and customer to ensure on time pickup and delivery.
- Proper and timely escalation of issues as necessary.
- Schedule preventative maintenance for trucks and trailers.
- Responsible for over-the-road breakdown issues.
- Secure vendor to assess repairs needed.
- Approve necessary repairs.
- Approve and provide payment to vendor.
- Secure backhaul loads when necessary.
- Coordinate driver time off and projected shipment volume matrix to ensure coverage needs were met.
- Track driver HOS and PM inspection schedule.
08/2006 to 04/2009 Architectural Designer Clough, Harbour & Associates, Llp | Atlanta, GA,
- Commercial building design.
- Responsible for creating construction documents as required by state and local building code.
- Preliminary site survey.
- Site plan, floor plan, electrical and mechanical plans.
- Building section details.
- Steel fabrication details.
- Project completion survey.
- Design preliminary floor plans prior to new development.
- Awareness of and compliance of OSHA regulations on jobsites.
2005 to 07/2006 Driver Manager Epes Transport System, Inc | Richmond, VA,
- Responsible for daily operations of 50+ over the road drivers.
- Coordinate with planners and customers to maximize driver and equipment utilization.
- Ensure on time delivery and pickup.
- Weekly and monthly reporting of driver performance and equipment utilization.
- Schedule preventative maintenance for trucks and trailers.
- Responsible for driver performance evaluations and coaching.
- Disciplinary actions as required.
- Documentation of all evaluation, disciplinary and coaching processes.
- Track driver HOS and PM inspection schedule.
09/2004 to 2005 Extended Coverage Dispatcher Marten Transport | Yorkville, IL,
- Responsible for dispatching routing and planning 170 over-the road drivers and 10 local drivers each weekend.
- Ensure each driver receives and understands preplanned load assignments.
- Track driver HOS and PM inspection schedule.
2002 to 09/2004 Fleet Manager Ambulnz | Denver, CO,
- Responsible for the daily operations of 22 local drivers.
- Plan daily truckload, and Just-In-Time (JIT) shipments for pickup and delivery.
- Coordinate with SCM at Steel Mill for pickup of steel coils.
- Negotiate rates with customers.
- Responsible for driver performance evaluations and coaching.
- Disciplinary actions as required.
- Documentation of all evaluation, disciplinary and coaching processes Successfully plan and execute JIT pickup and delivery requirements.
- Prepare weekly payroll for fleet.
- Utilize AS400 system for dispatch, planning, load assignment, payroll and billing Track driver HOS and PM inspection schedule.
2001 to 2002 Recruiter/Orientation Leader Lighthouse Academies | East Chicago, IN,
- Plan advertisement strategies to maximize effectiveness in target areas.
- Responsible for recruiting and screening driver candidates.
- Verify employment, interviewed references, qualified prospective employees.
- DOT certified random specimen collector.
- Administer pre-employment driving test to all driver candidates.
2000 to 01/2001 Paraprofessional Atlas Air | Portland, OR,
- Facilitate study hall.
- Responsible for assisting students with homework and projects.
01/1998 to 07/2000 Dispatcher Aurora | El Paso, TX,
- Plan LTL line haul transfer shipments for consolidation between Merrillville, IN, Mineral Ridge, OH and Phillipsburg, NJ.
- service centers.
- Plan local fleet in Phillipsburg, NJ.
- Plan Metro New Jersey, 5 boroughs of New York, Long Island, CT, RI, and MA.
- Plan Southern New Jersey, Philadelphia Metro, DE, MD, and VA.
2000 to 2000 Dispatcher Suttles Truck Leasing | City, STATE,
- Responsible for planning and dispatching local fleet from Hammond, IN service center.
- Plan Metro Chicago, WI, MI, and IN.
- Plan relays for OTR drivers and coordinate plans with central dispatch.
Education
Expected in 2012 Bachelor of Arts | Business Administration Indiana Wesleyan University, Marion, IN
Expected in 2006 Associate of Science | Architecture Ivy Tech State College, Lafayette, IN
Skills
- 3PL.
- Load planning, routing, customer service.
- Logistics operations, brokerage, processes, routing, shipping, delivery, dispatching, recruiting.
- AS400, TMS, Microsoft Office Suite, Microsoft Project.
- Coaching, documentation, payroll, reporting.
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School Attended
- Indiana Wesleyan University
- Ivy Tech State College
Job Titles Held:
- Route Manager
- Customer Service Representative
- Fleet Manager
- Architectural Designer
- Driver Manager
- Extended Coverage Dispatcher
- Fleet Manager
- Recruiter/Orientation Leader
- Paraprofessional
- Dispatcher
- Dispatcher
Degrees
- Bachelor of Arts
- Associate of Science
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