Newly certified Medical Biller prepared to step into the ever growing medical field. With hands on experience in creating claims, patient profiles, comparing EOBs to sent claims. As well as checking for down coding from insurance companies, sending bills, and applying payments.
Personable and dedicated with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with department standards to handle requirements via email, letter, telephone calls or in person.
Courteous and polite demeanor
Exceptional written and verbal communication skills
Time management skills
Dependable and reliable
Education and Training
High School DiplomaKaty High SchoolKaty,TX,05/2012
Some College (No Degree)Shelton State Community CollegeTuscaloosa,AL,Business
Medical Billing CertificationUS Career InstituteFort Collins, COMedical Billing, 03/2020
Certified Medical Billing Specialist
Activities and Honors
Delta Epsilon Tau National Honor Society Member
Lunch DropRoute Driver | Austin, TX10/2017 to Current
Communicate frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Handle customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Coordinate with dispatch to get delivery route information and changes.
Maintain neat and professional appearance during every shift to promote positive company presence.
Successfully avoid time delivery delays by carefully planning best routes with GPS.
Double check order accuracy and ensured quality prior to delivery
Private FamilyCaregiver | Columbiana, AL09/2019 to 12/2019
Helped client handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
Transported client to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Monitored vital signs and medication use, documenting variances and concerning responses.
Assisted family in planning for meals and shopping for ingredients to meet nutritional plans.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Worked to improve patient outlook and daily living through compassionate care.
Engaged client in physical and mental activities to sustain quality of life.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Transported patients to and from medical, dental and personal care appointments.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Laundered clothing and bedding and changed linens 2-3 times per week to prevent spread of infection.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Unlock It For MeAdministration and Dispatch Manager | Austin, TX04/2018 to 10/2018
Maintained current knowledge of all personnel in field and all completed jobs or delays.
Scheduled and dispatched over 50 daily roadside assistance calls based on caller locations and available employees.
Accurately and efficiently responded to over 50 daily requests.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Reported delays, accidents, or other traffic and transportation situations.
Improved operations by working with team members and customers to find workable solutions.
Handled all delegated tasks, including data entry and calculation of daily earnings for each employee.
Earned reputation for good attendance and hard work.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
North Italia Lead Prep Cook | Austin, TX02/2016 to 01/2017
Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
Trained new team members on proper meat and vegetable preparation techniques.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Kept stations stocked and ready for use to maximize productivity.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Verified kitchen staff followed all recipes and portion serving guidelines correctly.
Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.